Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9354 Views
  • 3 replies
  • 9 likes
  • Security
  • 9354 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484942 Views
  • 979 replies
  • 111 likes
  • Account
  • 484942 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211748 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211748 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121425 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121425 Views
  • 72 replies
  • 12 likes

Solved!! 3 Devices Error, Music keeps deleting

Removing all offline devices, deleting cache & reinstalling doesn't work.I even bought a new micro SD card to see if that was the problem..

  • Newbie
  • Removing all offline devices, deleting cache & reinstalling doesn't work. I even bought a new micro SD card to see if that was the problem..
  • crematedman
  • Community Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

I need to change the email address, but I don't remember my password!

I usually log in via facebook, so I have long since forgotten my Spotify password. I can't reset the password because the email address connected to the account no longer exists, but I can't change the email address without changing the password! Wha...

  • Newbie
  • I usually log in via facebook, so I have long since forgotten my Spotify password. I can't reset the password because the email address connected to the account no longer exists, but I can't change t...
  • crematedman
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Security
  • 185 Views
  • 1 replies
  • 0 likes

Cant be found when searching

After i changed my profile picture on my spotify account, people cant find me when searching for my name, but only when searching with username. How do i reset this, ive logged in via facebook already to try and solve this

  • Newbie
  • After i changed my profile picture on my spotify account, people cant find me when searching for my name, but only when searching with username. How do i reset this, ive logged in via facebook alread...
  • crematedman
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Charged without premium account

I've been getting charged $9.99 for quite some time now without having a premium account. There are only two email accounts I've ever used. I use one for my Spotify account and the other for my daughter's account. I've logged into both and both say I...

  • Newbie
  • I've been getting charged $9.99 for quite some time now without having a premium account. There are only two email accounts I've ever used. I use one for my Spotify account and the other for my daugh...
  • Mattosaurus
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 270 Views
  • 1 replies
  • 0 likes

Spotify logged off and asked to relog.....

Spotify logged me off of my facebook account and then when I tried to relog through facebook it stated wrong or unknown password. After trying to login for 5 min, I tried through mobile app and it eventually let me through. After logging in it no lon...

  • Newbie
  • Spotify logged me off of my facebook account and then when I tried to relog through facebook it stated wrong or unknown password.   After trying to login for 5 min, I tried through mobile app ...
  • crematedman
  • Community Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Solved!! Facebook Login

I always signed in to spotify with facebook and its never given me a problem till recently. Everytime I click on the "sign in with facebook" button it says "unable to login either the username or password is incorrect" and I cannot sign in and I pay ...

  • Newbie
  • I always signed in to spotify with facebook and its never given me a problem till recently. Everytime I click on the "sign in with facebook" button it says "unable to login either the username or pas...
  • crematedman
  • Community Legend
  • 410 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 410 Views
  • 1 replies
  • 0 likes

Not signing in!

Since signing up for premium it won't let me log in. Just keeps giving me error messages. I'm paying for it and it won't let me use it!

  • Newbie
  • Since signing up for premium it won't let me log in. Just keeps giving me error messages. I'm paying for it and it won't let me use it!
  • crematedman
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • Account
  • 288 Views
  • 1 replies
  • 0 likes

Unable to load up Spotify

I have just updated Spotify, and can't seem to use the program any more... I can open it but it stays loading for as long as I leave the program opening, and will only close when using the 'Force Quit' option. I have restarted my computer since and e...

  • Regular
  • I have just updated Spotify, and can't seem to use the program any more... I can open it but it stays loading for as long as I leave the program opening, and will only close when using the 'Force Qui...
  • crematedman
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

help it wont let me pay premium

im trying to pay for 3 months .99 but when i tried putting in my credit card, it said that the credit card provider is having a bad day and to try another payment method so i got my parents credit card but the same thing came up and i dont know what ...

  • Casual Listener
  • im trying to pay for 3 months .99 but when i tried putting in my credit card, it said that the credit card provider is having a bad day and to try another payment method so i got my parents credit ca...
  • crematedman
  • Community Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • Premium
  • 342 Views
  • 1 replies
  • 0 likes

CAN'T UPGRADE TO PREMIUM

Bought a 1 month premium card but the code can't be upgraded. It seems the code has already been used, but I just have bought it. How can I solve this?

  • Newbie
  • Bought a 1 month premium card but the code can't be upgraded. It seems the code has already been used, but I just have bought it. How can I solve this?
  • crematedman
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Not getting 99 cent deal.

So today I made a Spotify account thinking I would get the 3 monthes for 99 cents premium deal, but when I put in my credit card information, it said that I already used premium. Does anyone know how to fix this so I can get the deal?

  • Newbie
  • So today I made a Spotify account thinking I would get the 3 monthes for 99 cents premium deal, but when I put in my credit card information, it said that I already used premium. Does anyone know how...
  • crematedman
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Merging Accounts

I have two accounts, a facebook one and another one I made. I just got premium for my facebook acc but facebook is blocked at school which means I can't log in to my Spotify facebook account at school, and instead I use my other account. How can i me...

  • Newbie
  • I have two accounts, a facebook one and another one I made. I just got premium for my facebook acc but facebook is blocked at school which means I can't log in to my Spotify facebook account at schoo...
  • crematedman
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Service in General

I wish I would have not downloaded this app it's been nothing but automatic charges and bull**bleep** in general and not having a direct service number is wac af..Good Riddance

  • Newbie
  • I wish I would have not downloaded this app it's been nothing but automatic charges and bull**bleep** in general and not having a direct service number is wac af..Good Riddance
  • itu_
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Premium customer by accident

Hi. I would need help as been harmed $17.99 for premium service without actually signing up to it. Please can you refund asap!

  • Visitor
  • Hi. I would need help as been harmed $17.99 for premium service without actually signing up to it. Please can you refund asap!
  • Bittencourt
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Añadir a plan familiar

Como puedo ingresar el código que me envían para ingresar a plan familiar

  • Newbie
  • Como puedo ingresar el código que me envían para ingresar a plan familiar
  • itu_
  • Community Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

deduct twice a month for different accounts

Hi Spotify Support, just realised I have been charged twice amount for the premium fee. i only know one account login information, can you help to find the other account login infomation? so that I can terminate the subscription.I know the 1st accoun...

  • Casual Listener
  • Hi Spotify Support,   just realised I have been charged twice amount for the premium fee. i only know one account login information, can you help to find the other account login infomation? so...
  • gyt-gb
  • Casual Listener
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

i cant pay for premium because "bad day" ???

im trying to pay for 3 months .99 but when i tried putting in my credit card, it said that the credit card provider is having a bad day and to try another payment method so i got my parents credit card but the same thing came up and i dont know what ...

  • Casual Listener
  • im trying to pay for 3 months .99 but when i tried putting in my credit card, it said that the credit card provider is having a bad day and to try another payment method so i got my parents credit ca...
  • Bittencourt
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
  • 149 Views
  • 1 replies
  • 0 likes

Solved!! Paid 3 times this month

Hi there, 3 payments have left my bank account for Spotify this month, and I'm still getting the error message of "We've been unable to renew your subscription because of a payment problem..." How do I resolve this?

  • Newbie
  • Hi there,    3 payments have left my bank account for Spotify this month, and I'm still getting the error message of "We've been unable to renew your subscription because of a payment pro...
  • Matterz
  • Music Fan
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Couldnt use the discount..

So.. I wanted to buy the discounted version of spotify premium. (3 months for 99cents)And I couldnt so I bought the subscription for 12.99.. Can someone help me? Can I somehow extend my subscription by only paying those 99 cents?

  • Newbie
  • So.. I wanted to buy the discounted version of spotify premium. (3 months for 99cents) And I couldnt so I bought the subscription for 12.99.. Can someone help me? Can I somehow extend my subscriptio...
  • coloyrs
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Solved!! Worldwide Student Discount

Is student discount availible in sweden yet, after all Spotify orogins from sweden!

  • Newbie
  • Is student discount availible in sweden yet, after all Spotify orogins from sweden!
  • Nico
  • Community Legend
  • 257 Views
  • 1 replies
  • 1 likes
  • 257 Views
  • 1 replies
  • 1 likes