gift card not working

[Fred1234]

Have 2 gift cards purchased in Australia, neither working. Both activated. Tried contacting Spotify, no response and store will do nothing. Any ideas?

[MattSuda]

How long ago did you contact support? Reply back and let me know

Support usually replies within 24-48 hours.

[Fred1234]

i contacted a few days ago but not sure if it went thru.have tried again today. do you get an automated reply back to say they recieved it?

[MattSuda]

The contact form does not send a confirmation email afterwards.

If you don't get a reply from support tomorrow, then post back and I'll forward your post to support to see if they can help out

[Fred1234]

Thank You. Will give them 48 hrs. 

Thanks for the help

[MattSuda]

You're welcome!

[Muriel02]

i have the same problem, what is the solution?  i'm in NZ.  who is responsible, the store or spotify?  i'm confused, annoyed and inpatient~~ plus it was a gift for my niece so i feel really bad for her, she has no gift!! regards

[MattSuda]

@Muriel02 

I suggest you contact support so the can help you with this:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email, you need to reply back to it.

Support usually replies within 24-48 hours.