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Please see below the most popular frequently asked questions.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4568 Views
  • 1 replies
  • 9 likes
  • Security
  • 4568 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 464867 Views
  • 976 replies
  • 111 likes
  • Account
  • 464867 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205519 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205519 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113190 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113190 Views
  • 72 replies
  • 12 likes

Funcionalidade de tradução da letra não aparece.

Olá, tudo bem? Vamos lá...Contas Free, e outras contas premium têm acesso a tradução, fica claro que o problema é com a minha conta, já que ao testar músicas especificas em contas Free cujo tem a opção, ou em contas premium de conhecidos e amigos, na...

  • Casual Listener
  • Olá, tudo bem? Vamos lá... Contas Free, e outras contas premium têm acesso a tradução, fica claro que o problema é com a minha conta, já que ao testar músicas especificas em contas Free cujo tem a o...
  • Luan
  • Spotify Star
  • 175 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 175 Views
  • 3 replies
  • 0 likes

Superuser Contribution Konto za które place jest na email [removed by Mod] chce zmienić ema

Konto za które place jest na email [removed by Mod] ja do niego nie mam dostępu.ktos mi go ukradł. Chcę zmienić nazwę e-mail na b[removed by Mod] ale piszecie że jest już używany. No może jest używany właśnie za ten chce płacić . Proszę więc zamknąć ...

  • Newbie
  • Konto za które place jest na email [removed by Mod] ja do niego nie mam dostępu.ktos mi go ukradł. Chcę zmienić nazwę e-mail na b[removed by Mod] ale piszecie że jest już używany. No może jest u...
  • Novy
  • Moderator
  • 80 Views
  • 1 replies
  • 0 likes
  • Other
  • 80 Views
  • 1 replies
  • 0 likes

Last.fm scrobbling not working for days

PlanPremiumCountryMaltaDeviceLaptopOperating SystemWindows 11 Since 05.06.2023 spotify doesn't send the tracks to my last.fm. My last scrobble is on 5 Jun at 9:30am. I have listend many songs since then. I did not change the settings in Spotify nor l...

  • Regular
  • Plan Premium Country Malta Device Laptop Operating System Windows 11   Since 05.06.2023 spotify doesn't send the tracks to my last.fm. My last scrobble is on 5 Jun at 9:30am. I hav...
  • yandarbiev
  • Newbie
  • 5993 Views
  • 13 replies
  • 3 likes
  • Account
    Other
  • 5993 Views
  • 13 replies
  • 3 likes

Superuser Contribution How do I keep what is playing on different devices separate?

PlanPremiumCountryUSADeviceiPhone 7, iPad (6th Generation), Windows DesktopOperating SystemiOS 12, Windows 10 My Question or IssueSpotify has lately started to treat all my devices as one device, continuing what I was listening to on one device to a ...

  • Music Fan
  • Plan Premium Country USA Device iPhone 7, iPad (6th Generation), Windows Desktop Operating System iOS 12,  Windows 10   My Question or Issue Spotify has lately started to treat al...
  • Zahni31
  • Casual Listener
  • 33784 Views
  • 42 replies
  • 59 likes
  • Other
  • 33784 Views
  • 42 replies
  • 59 likes

Trying to get premium but making me use different email

I'm trying to buy premium but when I go to pay it says I have to link a way to pay for a different email on my phone

  • Casual Listener
  • I'm trying to buy premium but when I go to pay it says I have to link a way to pay for a different email on my phone 
  • Heydudeman
  • Casual Listener
  • 105 Views
  • 4 replies
  • 0 likes
  • Other
  • 105 Views
  • 4 replies
  • 0 likes

Changed from Individual to wife's Family plan and can't use DJ anymore

Hello,I was using an Individual subscription plan and could use DJx then cancelled it and joined my wife's plan and for some reason I can't use it anymore. Both of us are in the USA and she can use DJx but for some reason it says I can't and that it'...

  • Visitor
  • Hello, I was using an Individual subscription plan and could use DJx then cancelled it and joined my wife's plan and for some reason I can't use it anymore. Both of us are in the USA and she can use...
  • Maxim
  • Spotify Star
  • 44 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 44 Views
  • 1 replies
  • 0 likes

Superuser Contribution PASSWORD PROBLEM

it always shows incorrect password and logs me off every single time i open spotify, i have to create a new password each time. i dont want to lose my acc so what do i do to save my account? this is highly frustrating and im loosing patience...

  • Visitor
  • it always shows incorrect password and logs me off every single time i open spotify, i have to create a new password each time. i dont want to lose my acc so what do i do to save my account? this is ...
  • MihailY
  • Moderator
  • 102 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 102 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Multiple Artist Profiles

PlanFreeCountryUnited StatesDevice(iPhone 11 Pro Max)Operating System(iOS 16, Windows 10.) My Question or IssueHey there, I have encountered a strange situation on Spotify.A little over a week ago, I released my debut single "TRANQUIL" via DistroKid ...

FamilyGrimes_0-1665344014206.png FamilyGrimes_1-1665344107375.png FamilyGrimes_2-1665344162678.png FamilyGrimes_3-1665344292343.png
  • Casual Listener
  • ...ot or AI affecting my account. When you scroll down on this account, the Discography section appears with TRANQUIL. The other page does not have this. Everything else is pretty much the same. &n...
  • OyQuan
  • Regular
  • 2903 Views
  • 7 replies
  • 1 likes
  • Account
    Other
  • 2903 Views
  • 7 replies
  • 1 likes

You're out of offline devices

PlanPremiumCountrySouth Africa DeviceSamsung Galaxy Note 20 UltraOperating System(Android 13) My Question or IssueYou're out of offline devices

  • Casual Listener
  • Plan Premium Country South Africa    Device Samsung Galaxy Note 20 Ultra Operating System (Android 13)   My Question or Issue You're out of offline devices  
  • Maxim
  • Spotify Star
  • 66 Views
  • 1 replies
  • 0 likes
  • Other
  • 66 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discrepancy between S4A Dashboard Stats and Public Monthly Listeners

Plan: PremiumCountry: USA My Question or IssueI’ve noticed a major discrepancy between the data on my Spotify for Artists dashboard and what's displayed on my public artist profile. My Spotify for Artists dashboard reports 896 monthly listeners, whil...

  • Newbie
  • Plan: Premium Country: USA   My Question or Issue I’ve noticed a major discrepancy between the data on my Spotify for Artists dashboard and what's displayed on my public artist profile....
  • BMack1
  • Casual Listener
  • 308 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 308 Views
  • 4 replies
  • 0 likes

change plan manager on premium DUO

PlanDUOCountryUKMy Question or IssueI have had Spotify premium since around 2014 when my daughter got a bit older and wanted her own profile I upgraded my plan to duo and created her an account so we could listen to our own music at the same time (my...

  • Visitor
  • Plan DUO Country UK My Question or Issue I have had Spotify premium since around 2014  when my daughter got a bit older and wanted her own profile I upgraded my plan to duo and created her...
  • Maxim
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 101 Views
  • 1 replies
  • 0 likes

Can i still access my spofity wrapped even though its on a different account that ive stopped

I'm a bit worried I won't see my spofity wrapped this year coz I actually switched phones and it made me create a whole new account and from my laptop I was still logged in to my old one but I had to delete it and stop it because I didn't have the fu...

  • Visitor
  • I'm a bit worried I won't see my spofity wrapped this year coz I actually switched phones and it made me create a whole new account and from my laptop I was still logged in to my old one but I had to...
  • Maxim
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobook says time used up when it is not

PlanPremium familyCountryCanada Device Samsung Galaxy s20 feOperating System My Question or IssueI am trying to listen to audiobooks but it says i havw used the 15 hours which i have not and when i search the time i have used it says the same ( 0 hou...

  • Newbie
  • ...   I dont see any answers to this or any way to contact spotify for help which is annoying. Honestly im not sure i like this new feature and would rather continue using Audible ot other a...
  • Not applicable
  • 1754 Views
  • 17 replies
  • 0 likes
  • Other
    Subscription
  • 1754 Views
  • 17 replies
  • 0 likes

Spotify took my money but I don't get Premium

I payed my brother's account, and everything was good. But when I tried to pay mine, Spotify said that I was already taked that promotion (I was not), but it took my money! I was paying for both (but individually) the promotion of Spotify Premium for...

  • Regular
  • I payed my brother's account, and everything was good. But when I tried to pay mine, Spotify said that I was already taked that promotion (I was not), but it took my money!   I was paying for ...
  • Mathur
  • Casual Listener
  • 1681 Views
  • 18 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
    Unlimited
  • 1681 Views
  • 18 replies
  • 0 likes

How to remove recent activity after account has been stolen

PlanPremiumDeviceALLOperating SystemALL My Question or IssueSomehow my account was stolen, even though nothing was logged into the connect account. I already remediated the issue on related accounts... BUT... I have a bunch of explicit songs that the...

  • Visitor
  • Plan Premium Device ALL Operating System ALL   My Question or Issue Somehow my account was stolen, even though nothing was logged into the connect account. I already remediated the issue...
  • Luan
  • Spotify Star
  • 87 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Security
  • 87 Views
  • 1 replies
  • 1 likes

Superuser Contribution ¿Cómo puedo saber que correo utilizé si no tengo acceso a la cuenta?

Tengo una cuenta con el usuario "" y no me deja iniciar, incluso probe en el sitio de reiniciar contraseña de Spotify, y no logro encontrar con que correo he enlazado la cuenta, sólo quisiera saber cual es el correo para lograr acceder a mi cuenta. M...

  • Casual Listener
  • Tengo una cuenta con el usuario "<snip - Moderator edit>" y no me deja iniciar, incluso probe en el sitio de reiniciar contraseña de Spotify, y no logro encontrar con que correo he enlazad...
  • Novy
  • Moderator
  • 89 Views
  • 1 replies
  • 0 likes
  • Other
  • 89 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant Login using phone number

Hello! I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for that account. I have tried it a number of times already and I'm...

  • Visitor
  • Hello!   I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for tha...
  • Not applicable
  • 160269 Views
  • 130 replies
  • 7 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 160269 Views
  • 130 replies
  • 7 likes

Superuser Contribution Unauthorised use of account

PlanPremiumCountryI’m2 iPhones and a Xbox My Question or IssueRecently I’ve had multiple songs and multiple playlists added to my account. I haven’t added them and I haven’t listened to any of the songs before and also while I’m listening to music on...

  • Casual Listener
  • Plan Premium Country I’m 2 iPhones and a Xbox      My Question or Issue Recently I’ve had multiple songs and multiple playlists added to my account. I haven’t added them and I ...
  • Yordan
  • Moderator
  • 122 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 122 Views
  • 3 replies
  • 0 likes

Give Duo accounts the ability to listen to Audiobooks or make an easier way to change Plan Manager

PlanDuo Premium accounts.CountryUKDeviceAll of them.Operating SystemAll of them. My Question or IssueSpotify, we need either BOTH accounts on a Duo account to be able to listen to Audio books or a simpler way than cancelling our accounts to change th...

  • Music Fan
  • Plan Duo Premium  accounts. Country UK Device All of them. Operating System All of them.   My Question or Issue Spotify, we need either BOTH accounts on a Duo account to be able t...
  • nixoid
  • Casual Listener
  • 893 Views
  • 5 replies
  • 2 likes
  • Account
    Other
    Premium
  • 893 Views
  • 5 replies
  • 2 likes