had acct b4, then when i change my pone cant open my acct anymore

[Alejandro_C]

Hey @honeyko04, welcome to the Community!

Let’s start off with some basic troubleshooting:

• Remember your password? If not, you may want to reset it here.
• Make sure you’re on the right login screen:
  o  Since you made your account with a username and password, enter those and tap LOG IN.
  Note: Make sure you’re not entering your email address in the username field. 
• Check that you have an active internet connection.
• Close and reopen the app.
• Restart the device you’re using Spotify on.
• Reinstall Spotify.

Hope this helps!