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[Lizabos1992]

hi

We have a premium spotify account, but only my husband is logged in.

I want also login, but we don't know what our account is.

He logged out to click on 'forgotten pasword' and now both we can not get in our account 🙂 problem!

I've tried many e-mail adresses, but when I logged in, the account said it's a Free account.. we have a premium account! what can we do??

Liza

[osornios]

Hey @Lizabos1992

Do you get email receipts for your subscription purchases? Search for one of them in your email account. In it, the Spotify username you're paying for is shown:

Username/ID:        xxxxxxx

Login with that username to the website to check the status of your subscription, and your receipts.

If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

Hope it helps. 🙂