Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9352 Views
  • 3 replies
  • 9 likes
  • Security
  • 9352 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484921 Views
  • 979 replies
  • 111 likes
  • Account
  • 484921 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211746 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211746 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121423 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121423 Views
  • 72 replies
  • 12 likes

Superuser Contribution I CAN NOT CONNECT

My spotfy was offline and closed out of nowhere (android) and now I can not connect anymore because it says I need to be online to connect

  • Newbie
  • My spotfy was offline and closed out of nowhere (android) and now I can not connect anymore because it says I need to be online to connect  
  • Maria_B
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con mi cuenta

Tenia Spotify Familiar y en la actualización del pago ya no me dejó usar mi cuenta por lo que tuve que usar otra. Ahora tengo dos cuentas... quisiera saber si pueden combinar mis dos cuentas.. Me quedé sin mis playlist y mi musica guardada y tengo qu...

  • Newbie
  • Tenia Spotify Familiar y en la actualización del pago ya no me dejó usar mi cuenta por lo que tuve que usar otra. Ahora tengo dos cuentas... quisiera saber si pueden combinar mis dos cuentas..  ...
  • Maria_B
  • Moderator
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account won't login with my facebook login info

I have my account logged onto my laptop and my pc. I wanted to download spotify to my phone and use it but it won't access my account through my facebook account. It claims my facebook account is not connected to my spotify account. This has not been...

  • Casual Listener
  • I have my account logged onto my laptop and my pc. I wanted to download spotify to my phone and use it but it won't access my account through my facebook account. It claims my facebook account is not...
  • themuffinman743
  • Casual Listener
  • 260 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 260 Views
  • 2 replies
  • 0 likes

Superuser Contribution LISTA ALEATORIA

HACE 20 DIAS QUE MI LISTA DE REPRODUCCION ES ALEATORIA, ACABO DE VERIFICAR QUE TENGO PAGADO EL PREMIUM Y RECIÉN CERRÉ SESIÓN NUEVAMENTE Y NO PASA NADA. NO QUIERO ESCUCHAR MIS CANCIONES EN ALEATORIA QUE HAGO?

  • Newbie
  • HACE 20 DIAS QUE MI LISTA DE REPRODUCCION ES ALEATORIA, ACABO DE VERIFICAR QUE TENGO PAGADO EL PREMIUM Y RECIÉN CERRÉ SESIÓN NUEVAMENTE Y NO PASA NADA. NO QUIERO ESCUCHAR MIS CANCIONES EN ALEATORIA Q...
  • Maria_B
  • Moderator
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

I have PlayStation Plus, suposed not commercials adds. But...

Hi, I have a suscription on PS Plus, No commercials were attached since on, but now I have had one from PS about the app on PS4, it is not suppose that Plus suscription on Playstation Network it is free of commercials? And for worst, everytime this c...

  • Newbie
  • Hi, I have a suscription on PS Plus, No commercials were attached since on, but now I have had one from PS about the app on PS4, it is not suppose that Plus suscription on Playstation ...
  • Lemannjphnson11
  • Newbie
  • 6291 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 6291 Views
  • 5 replies
  • 0 likes

Can't login using facebook account

When I try to login using Facebook it keeps saying an error occurred and to try again later. When I remove Spotify from Facebook and login again using the Spotify app, it will continue to Facebook forxing me to accept Spotify to access my details, bu...

  • Casual Listener
  • When I try to login using Facebook it keeps saying an error occurred and to try again later. When I remove Spotify from Facebook and login again using the Spotify app, it will continue to Facebook fo...
  • TOMM3KE
  • Casual Listener
  • 249 Views
  • 1 replies
  • 0 likes
  • Account
  • 249 Views
  • 1 replies
  • 0 likes

Solved!! Cancel Premium account/cancelar conta

Tento cancelar minha conta premium a uma semana e não existe dentro do app qualquer instrução para tal. Ja pesquisei na internet e não tem dentro do app "desfazer conta" ou algo semelhante.gostaria que a spotify entrasse em contato para cancelar minh...

  • Newbie
  • Tento cancelar minha conta premium a uma semana e não existe dentro do app qualquer instrução para tal. Ja pesquisei na internet e não tem dentro do app "desfazer conta" ou algo semelhante.gostaria q...
  • Bittencourt
  • Spotify Star
  • 4203 Views
  • 7 replies
  • 0 likes
  • 4203 Views
  • 7 replies
  • 0 likes

Captcha: R u kidding me!?

When logging into my (Premium) account using the webplayer I now have to complete the Google captcha (e.g. click on all images that contain a street number or a lake/sea or whatever). This is so annoying. I'm paying for your freaking service but stil...

  • Newbie
  • When logging into my (Premium) account using the webplayer I now have to complete the Google captcha (e.g. click on all images that contain a street number or a lake/sea or whatever). This is so anno...
  • tynec2723
  • Newbie
  • 10812 Views
  • 16 replies
  • 18 likes
  • Account
    Login
    Premium
    Subscription
  • 10812 Views
  • 16 replies
  • 18 likes

Superuser Contribution hasło na inne urzadzenie

potrzebuje hasło na inne urzadzenie i za karzdym razem otrzymuje wiadomosc :Niestety, Twój adres e-mail nie był dostępny. Wyloguj się, zaloguj ponownie i ponów próbę. Jeśli problem nadal występuje, skontaktuj się z działem pomocy.

  • Newbie
  • potrzebuje hasło na inne urzadzenie i za karzdym razem otrzymuje wiadomosc :Niestety, Twój adres e-mail nie był dostępny. Wyloguj się, zaloguj ponownie i ponów próbę. Jeśli problem nadal występuje, s...
  • user-removed
  • Not applicable
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Superuser Contribution Old email continues to show after updating.

A while ago I changed my email through Facebook, as I created my account through there. I changed my primary email on Facebook, and have waited over a month now, and my old email still continues to show on my Spotify page. Didn't know if there were a...

  • Visitor
  • A while ago I changed my email through Facebook, as I created my account through there. I changed my primary email on Facebook, and have waited over a month now, and my old email still continues to s...
  • user-removed
  • Not applicable
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline before login

I usually have two devices on my account- my wife's and my own. My wife was randomly logged out on her end, and when I tried to login, it says I am offline. Her device has both wifi and mobile data running. I tried going on and offline on my device a...

  • Newbie
  • I usually have two devices on my account- my wife's and my own. My wife was randomly logged out on her end, and when I tried to login, it says I am offline. Her device has both wifi and mobile data r...
  • user-removed
  • Not applicable
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution ÖĞRENCİ İNİDİRİM PARA ÇEKİLDİ. İADE EDİLMEDİ.

My credit card was charged 2 times. I applied for student discount but I gave up. The fee is still not made. full refund please.

  • Newbie
  • My credit card was charged 2 times. I applied for student discount but I gave up. The fee is still not made.  full refund please.
  • user-removed
  • Not applicable
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
  • 215 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Switching schools for student premium

When I started my spotify premium subsciption I was attending a different school than the one I am currently enrolled in. Is there a way that I can switch my account to my current school or do I just have to wait until my subscription stops?

  • Newbie
  • When I started my spotify premium subsciption I was attending a different school than the one I am currently enrolled in. Is there a way that I can switch my account to my current school or do I just...
  • user-removed
  • Not applicable
  • 6589 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 6589 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conectar Facebook con Spotify

Buenas noches, tengo el siguiente problema, me hice una cuenta desde mi facebook (lo deje un tiempo), despues lo volvi a descargar ya que mi familia contrato la suscripcion familiar, pero por algo no pude conectar con mi cuenta de facebook asi que cr...

  • Newbie
  • Buenas noches, tengo el siguiente problema, me hice una cuenta desde mi facebook (lo deje un tiempo), despues lo volvi a descargar ya que mi familia contrato la suscripcion familiar, pero por algo no...
  • user-removed
  • Not applicable
  • 531 Views
  • 1 replies
  • 0 likes
  • 531 Views
  • 1 replies
  • 0 likes

Facebook name instead of spotify number

I changed something in my Facebook accountsettings and obviously I revoke spotify to use my facebook data. I changed everything back in my facebook settings but there is still only my number in my spotify account. So nobody can find me by tipe in my ...

  • Newbie
  • I changed something in my Facebook accountsettings and obviously I revoke spotify to use my facebook data. I changed everything back in my facebook settings but there is still only my number in my sp...
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

Picture on Profile

Hi! Im trying to use Spotify on Playstation 4. When it says "Link accounts" it says "Account already linked". How do i unlink the account, or what do I do? Thanks!

  • Casual Listener
  • Hi! Im trying to use Spotify on Playstation 4. When it says "Link accounts" it says "Account already linked". How do i unlink the account, or what do I do?   Thanks! 🙂
  • michalandresen
  • Casual Listener
  • 171 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 171 Views
  • 2 replies
  • 0 likes

Reset family invites

Hi, I've just set up family and am trying to add family members, but when they click on the links it says they are already members. I think it's because they haven't set up accounts first and it recognised my details. Can I reset invites?

  • Newbie
  • Hi,   I've just set up family and am trying to add family members, but when they click on the links it says they are already members.  I think it's because they haven't set up accounts fi...
  • 234 Views
  • 0 replies
  • 0 likes
  • Account
  • 234 Views
  • 0 replies
  • 0 likes

login

hiWe have a premium spotify account, but only my husband is logged in.I want also login, but we don't know what our account is.He logged out to click on 'forgotten pasword' and now both we can not get in our account problem!I've tried many e-mail adr...

  • Newbie
  • hi We have a premium spotify account, but only my husband is logged in. I want also login, but we don't know what our account is. He logged out to click on 'forgotten pasword' and now both we can ...
  • osornios
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • Login
  • 208 Views
  • 1 replies
  • 0 likes

Thailand/Philippines

Hi guysI live in Europe but often travelling to Asia. Does spotify work in Thailand/Philippines (not offline)?Best regardsChris

  • Newbie
  • Hi guys I live in Europe but often travelling to Asia. Does spotify work in Thailand/Philippines (not offline)? Best regards Chris
  • osornios
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Vinculo de facebook y spotify

Porque mi foto y nombre de facebook no sale en mi perfil de spotify si ya lo vincule, he tratado cerrando sesion y incluso desinstalar la aplicacion

  • Newbie
  • Porque mi foto y nombre de facebook no sale en mi perfil de spotify si ya lo vincule, he tratado cerrando sesion y incluso desinstalar la aplicacion
  • osornios
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
  • 163 Views
  • 1 replies
  • 0 likes