my email disappears and I can't enter it back because it says it's use

[Kate_1]

I went to another country and when I try to change the region, my email disappears. when I enter it, it says that such mail is already in use. How to fix it?

[Maxim]

Hey @Kate_1 ,

Thanks for coming to the Community.

I recommend giving it a try in another browser and/or on another device 🙂 This issue is likely caused by the autofill feature of your browser.

Let me know how it goes 🙂

[Robyca7]

I have a very similar problem, except for the fact that when I enter the country page, the email is already empty. When I insert mine, it says "already taken". Reading an article on the community it says that it's possible to have multiple accounts with the same email (as this was possible some years ago) and it suggests to do the password recovery from that email and cancel the other accounts. I've done so and the account ID that I find under that email is the only one for which I am trying to change my country! Is my only option to move to premium? -.-"

[Maxim]

@Robyca7 ,

To ensure that we can offer you the best help that we can, could you please create your own thread? Doing so is easy. Simply select the appropriate board here, and then select “Start a Topic.”

Thank you very much!