"Email link is no longer valid" login problem

[APissedOffUser]

Plan

Free

Country

Serbia

Device

(iPhone 11 Pro, iMac i7)

Operating System

(iOS 13.6.1, OS Catalina)

My Question or Issue

I had been using a free Spotify account on my iPhone ever since Spotify became available in Serbia. When I decided to download Spotify on my computer, I wasn't able to log in to my account in the desktop app, and now I'm not able to log in at all. I tried logging in with the email link, but it always stated that the link was "no longer valid" even though I requested it seconds before clicking on it. Then I tried clicking on the "Forgot your password?" link, but when I entered my email address, it said, "The username or email you provided is not associated with an active Spotify account", which is bonkers because I have the username and password stored in LastPass. I figured I'd just make a new account with the said email address, but then I got the message stating that "This email is already connected to an account". What in the God's name is going on? Please help...

[APissedOffUser]

And please don't suggest the "Disabled accounts" article, because I've read it and don't understand what "fraudulent" actions were committed, other than trying to set up Spotify as my default Google Home player... which... isn't a crime, last time I checked.

[m-ill]

same bs problem, wont let me login through the app it says im offline when im clearly connected to wifi plus data on my phone service. 

[Joel-M]

Hey @APissedOffUser, and @m-ill,

Thank you for reaching out to the Spotify Community. Would you guys kindly look at this similar topic in the Community?  As well as this topic, and this topic? Thanks.

Hope this helps and let me know how it goes.

[APissedOffUser]

Hi, @joel-m, thank you for taking your time to help me with this.

In the first link you shared, the answer mentions contacting the support team from my account, to which I no longer have access to. I’m logged out of the account that was set up with the said “invalid” email address.

In the second article the person has a problem where they cannot sign up with any email, and that’s also not my case, as I’m currently writing you from a different account made with a different address, which works perfectly fine, but is a totally different account that has none of my previous data.

And, lastly, in the third article, the person forgot their password, which is not my case, either. I know what the “incorrect” password is 100% correct, because of the fact that when I created my account, I stored it in LastPass. (I had had only one account prior to this whole mess, so the one in the LastPass vault is 100% the correct one that the account had been made with.)

The account (the one I no longer have access to, due to Spotify deeming my credentials invalid) is very important to me and I really need your help to get it back. I don’t understand how this could’ve happened, if the credentials are 100% correct. It just logged out on its own and now I have to deal with it.
Is there a way for you guys to reset something? Thanks a lot!

[APissedOffUser]

The fact that I cannot make a new account with the “invalid” email address because it’s “already associated with a Spotify account”, but am unable to do the whole “forgot your password” thingy because it says that there is no account with that email address is Spotify’s fault to begin with. There’s nothing I can do. I’m writing this for a Spotify employee to see and help me. Because there is nothing I can do in a situation like this. Also, the Facebook and Apple ID options aren’t working, either. Help.

[APissedOffUser]

Correct me if I’m wrong, but isn’t the purpose of a site called “community.spotify” to provide help to those having problems with their service? If this is not the place, then who do I write to?
P.S. Before this problem, I was going to set up a Premium account, but if this isn’t resolved I have no intention to have any business with Spotify.

[Lungster]

I have the exact same issue. I'm allegedly "offline", can't log in, and email links (which are supposed to work for four hours) are immediately expired.

[Joel-M]

Hey @APissedOffUser, @Lungster, and @m-ill,

I am sorry to hear you are having trouble with your "invalid email" when you are trying to login. Please try several of the steps below. Thanks.

Step 1: Try a different Browser

Step 2: Try a different Device
Step 3: Try incongnito Window

Step 4: Try Turning off and on your internet

Step 5: Restart your Router

Step 6: Change your Email

Step 7: Use a different Network

Step 8: Use Cellular Data

Please let me know if this issue continues and I will continue to find ways to help with your problem/issues. Thanks.

Hope this helps, and let me know how it goes.

[binoydominic]

I'm having the same issue. Is there anybody here from the spotify team to provide some real help? I have tried every possible way to log in. NOTHING WORKS.

[Joel-M]

Hi Guys!

I am sorry to hear you are continuing to have this issue. Due to this issue continue to several users, I have escalated this topic. "Escalating" a message just means it will go directly to the Moderators and they will seek out for your continuous issues and find a way to solve your problems. Hope they can help you with your problems.

[Ver]

Hey there everyone,

Thanks for getting in touch with us. We're sorry to hear you feel this way and we'd love to help you.

@APissedOffUser An account could be disabled due to different reasons. This could have happened also because of some other actions and changes.

If you can see this error message, we'd suggest you go here and contact our support team. The folks there can investigate this further and make changes on the account. Don't worry. You don't need to be log into the account to reach our support team.

@m-ill, @Lungster and @binoydominic We'd suggest you give these steps a go and run a clean reinstall. Sometimes the cache can lead to different issues. If that doesn't do the trick, you can try with another network.

Keep us posted! If you have questions, don't hesitate to reach out to us.
 

[slennon890]

I am also having the same problem - premium account Ireland Iphone 

Link does not work - locked out of mobile app account/

slennon890

[Ver]

Hey @slennon890,

Thanks for reaching out to us and welcome to the Community 🙂

Can you restart your device? It's also a good idea to try with another network. Then you can try again logging in to your account. 

If that doesn't help, you can give these steps a go and run a clean reinstall. This one is more thorough than the usual reinstall.

You can also send us a screenshot of the error message. We'll investigate this further.

Keep us in the loop! If you have questions, you know where to find us.

[Vladepap]

I was having a similar issue: using the « login without password » option on the Spotify app I was able to have a link sent to my email however when I clicked the link, the app opened and a message appeared that the link was no longer valid, even though I had requested it seconds earlier. What finally worked was to open the link in a browser window, not the app. 

[Dian]

Hey @Vladepap,

Thanks for posting in the Community.

Have you tried different browsers and network connections? Does the same happen on a different device or with a different account?

Let us know how that went.

Cheers!

[beesyrup]

This sucks. This is happening on the Mobile iOS app which doesn't make it any easier.

It may be because I was using VPN on my computer when I changed my password, and my non-VPN usage is flagging it as "suspicious".

The only way I could workaround it is to link my Google/Apple account to it and use Spotify's OAuth2 SSO to connect via my existing accounts...