still being charged after cancellation...

[assburp]

I cancelled my premium membership months ago and I am still being charged. I just cancelled again five minutes ago. Hopefully a second cancellation and this message will work. I forgot to cancel before my trial period was up but did right after I noticed the $9.99 charge on my credit card statement months ago. I just noticed that I'm STILL being charged. I want a refund!!!!

[KatesHere]

Hey there @assburp, welcome to the community!

That's odd. Did you finish the cancellation process successfully? You can check for a confirmation email, in that case, all users get one. Look your Spam folder as well, sometimes emails hide in there!

Also, here's Spotify's refund policy.

Hope this helps!

K

[assburp]

The first time I cancelled was through my phone. I know I finished the process and I never received an email. Nothing from spotify in spam box.

[AndyJoel]

We understand. 

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.

Have a great day!