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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9403 Views
  • 3 replies
  • 9 likes
  • Security
  • 9403 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 485467 Views
  • 979 replies
  • 111 likes
  • Account
  • 485467 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211824 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211824 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121516 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121516 Views
  • 72 replies
  • 12 likes

Superuser Contribution Getting charged for both premium and family

HelloAbout two months ago i upgraded my premium account to a family account. And this month (February) I've been charged with both the cost of premium and family at two different times. Premium was charged February the 2nd and family the 13th.. Is th...

  • Newbie
  • Hello About two months ago i upgraded my premium account to a family account. And this month (February) I've been charged with both the cost of premium and family at two different times. Premium was...
  • AndyJoel
  • Spotify Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium charged

I had to re enter my information in for a new debit card. Once I entered it my card told me the transaction was pending. Then i contact Itunes 4 days later asking why I'm still on a free account after i just paid 12.99 for premium. I never cancelled ...

  • Newbie
  • I had to re enter my information in for a new debit card. Once I entered it my card told me the transaction was pending. Then i contact Itunes 4 days later asking why I'm still on a free account afte...
  • AndyJoel
  • Spotify Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change to family Account to individual account

I just change my individual account to family account . does this change take effective immediately? Also , I just use Facebook to login at first . How could my family member login to the family account now ? Can they login the family account by usin...

  • Newbie
  • I just change my individual account to family account . does this change take effective immediately? Also , I just use Facebook to login at first . How could my family member login to the family acco...
  • AndyJoel
  • Spotify Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Discount Family Subscriptions!

I have had Premium Family. My debit card on file expired 2/17 and the service was stopped due to denied payment. I did not realize this but went into my account and updated the expiration date and renewed my spotify. looking at my account it only ren...

  • Newbie
  • I have had Premium Family. My debit card on file expired 2/17 and the service was stopped due to denied payment. I did not realize this but went into my account and updated the expiration date and re...
  • Bittencourt
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Solved!! Just updated my Mac, now getting "A firewall may be blocking..."

"A firewall may be blocking Spotify. Please update your firewall to allow Spotify. Additionally you could try changing the currently used proxy settings (Error code: 126)"I've just updated my Mac with update Version 10.12.3, upon logging back in Spot...

  • Casual Listener
  • "A firewall may be blocking Spotify. Please update your firewall to allow Spotify. Additionally you could try changing the currently used proxy settings (Error code: 126)" I've just updated my M...
  • PerseOne
  • Casual Listener
  • 4770 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 4770 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Ya soy premium y aparezco como free

Soy usuario de spotify premium desde hace varios meses y de la nada abri la app y me aparece como si fuera un usuario free. Hasta hace unas horas usaba el premium sin problema no se qué pasó.

  • Casual Listener
  • Soy usuario de spotify premium desde hace varios meses y de la nada abri la app y me aparece como si fuera un usuario free. Hasta hace unas horas usaba el premium sin problema no se qué pasó.
  • AndyJoel
  • Spotify Legend
  • 6626 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 6626 Views
  • 4 replies
  • 0 likes

Playlists not listed but still exist

Hi, my playlists still exist but they aren't listed in my profile. Here is a link to one of them that isn't showing up. https://play.spotify.com/user/thearkive_official/playlist/2pjeAmk5ub0QHBTzlb4FvM help!

  • Newbie
  • Hi, my playlists still exist but they aren't listed in my profile. Here is a link to one of them that isn't showing up.   https://play.spotify.com/user/thearkive_official/playlist/2pjeAmk5ub0Q...
  • Bittencourt
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • Other
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se borró mi lista de canciones favoritas

Hola hoy entre a mi cuenta y se había deslogueado cuando la tengo automática, cuando volví a entrar no estaban mis canciones favoritas. Qué puedo hacer? Gracias!

  • Newbie
  • Hola hoy entre a mi cuenta y se había deslogueado cuando la tengo automática, cuando volví a entrar no estaban mis canciones favoritas. Qué puedo hacer?   Gracias!
  • AndyJoel
  • Spotify Legend
  • 991 Views
  • 1 replies
  • 0 likes
  • 991 Views
  • 1 replies
  • 0 likes

Family Membership Denial

I could use some help. I was a Premium account holder and I realized that both myself and my wife were paying for premium accounts. I had my wife cancel hers and I upgraded to a family account. We are traveling in Europe for the next 3 months and I h...

  • Casual Listener
  • I could use some help. I was a Premium account holder and I realized that both myself and my wife were paying for premium accounts. I had my wife cancel hers and I upgraded to a family account. We ar...
  • richardljenkins
  • Casual Listener
  • 789 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 789 Views
  • 2 replies
  • 0 likes

Charged $9.99 this month even though I have student account (verified and previously)

Hi there, I was charged $9.99 (or $10.45) with tax for the month of February even though I have the student discount listed on my account. I've also verified my student account through you guys. Can someone help me with this? Thank you very much,Mabe...

  • Casual Listener
  • Hi there,   I was charged $9.99 (or $10.45) with tax for the month of February even though I have the student discount listed on my account. I've also verified my student account through you g...
  • mseto28
  • Casual Listener
  • 369 Views
  • 2 replies
  • 0 likes
  • 369 Views
  • 2 replies
  • 0 likes

Solved!! Vizio Smart TV - Spotify Issue Logging In

Hey Spotify Users, I am currently having issues trying to log on to the Spotify Application on the Vizio M Series Smart TV. I am putting in the passwords as well as activation codes since I use Facebook as an entry, with no avail. Would anyone know h...

  • Casual Listener
  • Hey Spotify Users,   I am currently having issues trying to log on to the Spotify Application on the Vizio M Series Smart TV. I am putting in the passwords as well as activation codes since ...
  • shawker
  • Regular
  • 4318 Views
  • 10 replies
  • 0 likes
  • Account
    Login
    Premium
  • 4318 Views
  • 10 replies
  • 0 likes

You appear to be trying to log into Spotify from a different country.

Hello.Im still waiting for somebody to rectify this issue. I have also posted in your message boards. My user id is 12138533848 and my Spotify Case #02991767. Im unable to change my country from US to Canada with my Facebook login. I have followed al...

  • Visitor
  • Hello. Im still waiting for somebody to rectify this issue. I have also posted in your message boards. My user id is 12138533848 and my Spotify Case #02991767. Im unable to change my country fr...
  • asaad
  • Newbie
  • 514 Views
  • 2 replies
  • 0 likes
  • Account
  • 514 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problema con plan familiar

Hola! dosculpen pero tengo un problema al momento de que me invitan a ser parte de un plan familiar le doy aceptar al codigo de accceso y pongo la direccion, la misma de todos los miembros pero no me deja, me sale un error que dice no pudimos confirm...

  • Newbie
  • Hola! dosculpen pero tengo un problema al momento de que me invitan a ser parte de un plan familiar le doy aceptar al codigo de accceso y pongo la direccion, la misma de todos los miembros pero no me...
  • AndyJoel
  • Spotify Legend
  • 2101 Views
  • 6 replies
  • 0 likes
  • 2101 Views
  • 6 replies
  • 0 likes

Solved!! I won a six month subscription

Hi I won a six month subscription thru LG electronics and they said sign up to Spotify and enter special code.....but I can't find anywhere to enter such code...please help

  • Casual Listener
  • Hi I won a six month subscription thru LG electronics and they said sign up to Spotify and enter special code.....but I can't find anywhere to enter such code...please help
  • MartinStoichkov
  • Community Legend
  • 374 Views
  • 3 replies
  • 0 likes
  • 374 Views
  • 3 replies
  • 0 likes

Superuser Contribution Change payment method

I had this problem when I first signed up and don't remember how I solved it. No matter what I do it won't accept the expiration date on my credit card. It says "enter a valid expiration month". I've tried scanning and manually entering the card info...

  • Newbie
  • I had this problem when I first signed up and don't remember how I solved it. No matter what I do it won't accept the expiration date on my credit card. It says "enter a valid expiration month". I've...
  • AndyJoel
  • Spotify Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tengo membresía premium por Movistar y me están haciendo cargo a mi tarjeta también.

Por parte de mi plan por Movistar tengo una membresía premium desde hace más de un año, sin embargo de 3 meses a la fecha me están cargando los $99.00 a mi cuenta de tarjeta de crédito, supongo que esto aplica como cargo doble. ¿Alguien más ha tenido...

  • Newbie
  • Por parte de mi plan por Movistar tengo una membresía premium desde hace más de un año, sin embargo de 3 meses a la fecha me están cargando los $99.00 a mi cuenta de tarjeta de crédito, supongo que e...
  • AndyJoel
  • Spotify Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Disconnecting Facebook Account

Hi. I'm going crazy. Facebook land is a ridiculous place and I'd like to still enjoy spotify without having to keep a facebook account. As suggested in other posts I have tried creating a device password, but when I click on the "Set Your Device Pass...

  • Newbie
  • Hi. I'm going crazy. Facebook land is a ridiculous place and I'd like to still enjoy spotify without having to keep a facebook account. As suggested in other posts I have tried creating a device pass...
  • AndyJoel
  • Spotify Legend
  • 539 Views
  • 1 replies
  • 0 likes
  • 539 Views
  • 1 replies
  • 0 likes

Superuser Contribution still being charged after cancellation...

I cancelled my premium membership months ago and I am still being charged. I just cancelled again five minutes ago. Hopefully a second cancellation and this message will work. I forgot to cancel before my trial period was up but did right after I not...

  • Casual Listener
  • I cancelled my premium membership months ago and I am still being charged. I just cancelled again five minutes ago. Hopefully a second cancellation and this message will work. I forgot to cancel befo...
  • AndyJoel
  • Spotify Legend
  • 336 Views
  • 3 replies
  • 0 likes
  • 336 Views
  • 3 replies
  • 0 likes

Cancel my premium for family (membership)

Hi,I have a question.How I can cancel my membership for premium for family?

  • Casual Listener
  • Hi, I have a question. How I can cancel my membership for premium for family?
  • Sepehrraisi
  • Casual Listener
  • 350 Views
  • 4 replies
  • 0 likes
  • 350 Views
  • 4 replies
  • 0 likes

Superuser Contribution Problemas Spotify Familiar Cambio de Direccion

Me suscribi a spotify familiar el año pasado. Y como no recordaba la direccion para añadir a otros amigos, tuve que cancelar la suscripcion como leí en la ayuda para poder volver a suscribirme y generar una nueva dirección, pero al hacerlo no me perm...

  • Newbie
  • Me suscribi a spotify familiar el año pasado. Y como no recordaba la direccion para añadir a otros amigos, tuve que cancelar la suscripcion como leí en la ayuda para poder volver a suscribirme y gene...
  • user-removed
  • Not applicable
  • 402 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 402 Views
  • 1 replies
  • 0 likes