the prepaid code is not valid for this country

[chuiberto]

Hello,

I got a code for 3 months and when I introduce it I get the next message: the prepaid code is not valid for this country

I got the code in Mexico with a purchase and I am trying to use it in an account from Mexico.

Regards,

Juan

[gnovella16]

Hey there! 

That's strange. You can let our Accounts team know about this at https://www.spotify.com/about-us/contact/contact-spotify-account or give us a shout via Twitter @SpotifyCares. Let us know how it goes.

Keep on dancing 🙂

[chuiberto]

Hi Gnovella16

I sent my inquiry in the site you mentioned.

Thanks for your support!