Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

why doesnt it accept my american express card? I have veried it works

why doesnt it accept my american express card? I have veried it works

It gives me an error message "The payment failed. Please try again, use a different payment card or a different payment method. Go to our support."
I dont understand i thought it accepts amex?
Reply
1 Reply

Hey @Ashdynasty,

 

Thanks for reaching out!

 

As long as a card is issued in the country you currently reside in and is listed when you're going through checkout, there shouldn't be any issues with you using it as a payment method. 
In case something does not work, the issue would most likely only be temporary.

 

Should this continue to happen, I would advise trying again via a different device and/or a different network, through an incognito browser session and with VPN turned off. Although it's sometimes inconvenient, an alternative payment method is also always an option you can try 🙂

 

Hope this helps.
Keep us posted on how things go!

VasilModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts