10 secs of playing song app is shutting off

[Elisha25]

App is not working properly. After 10 secs of playing song it is getting off. Tried login out. Tried clearing data. Still not working.

Plan

Free

Country

India

Operating System

Android

My Question or Issues

App is not working properly. After 10 secs of playing song it is getting off. Tried login out. Tried clearing data. Still not working.

[Jeremy]

Hi there @Elisha25,

Thank you for taking the time to post here in the Community. Let's take a closer look into this.

To start with, can you confirm that you followed the steps that's provided in this article? There's some more steps to help thoroughly uninstall the app from your device, so if you haven't, we'd highly suggest it since the steps will make sure there's no old cache files causing this.

If that doesn't do the trick and you have an SD card we suggest that you uninstall the app > turn off your phone > take out your SD card > turn on the phone again (without the SD card) > reinstall the app since the card can be corrupted.

We'll be on the lookout for your reply 🙂

Take care!