[2019 Wrapped] Story crashes on fifth slide

[IcyKyosho]

Plan

Premium

Country

Chile

Device

Moto G6 PLay

Operating System

Android 9

My Question or Issue

I try to look at my Spotify Wrapped 2019, but the app crashes when I try to look at the fifth slide. I tried clean reinstalling and restarting my phone, but it just doesn't work. I can see it on desktop, but in the app it just crashes and closes Spotify.

¿What should I do?

[Peter]

Hey @IcyKyosho,

Thanks for reaching out to us about this 🙂

Just to confirm, could you try another clean reinstall following the steps listed in this support article?

If that doesn't work, do you mind logging in on another mobile device and seeing if you're still experiencing this issue?

Let us know how it goes - we'll be here in case you need any further help with this.

Cheers!