30 Minute ad-free music not working

[katsmusicmadnes]

Plan

Free

Country

Device

Mi Note 7

Operating System

Android

I've noticed that the 30-minute ad-free listening feature is not working, at least on my device. I sit through the whole ad, I don't mute or switch apps when the ad plays. But as soon as one song is over (3-4 minutes), normal ads start playing. Kindly look into this issue.

[Novy]

Hey there @katsmusicmadnes,

Thanks for reaching out here in the Community, and welcome 🙂

Would you mind sending over the Android version of your device, along with the exact Spotify version you're currently running?

It would also be helpful to have a rough date and timestamp of when you started to notice this behavior. 

We'll be on the lookout for your reply.