A problem with downloaded songs

[ROA-0796]

Hi, I have a Huawei Y5II with Android 5.1 and Spotify version 7.7.0.1179 armV7. My problem is with the music I download, when I start the off-line mode, some music starts and after a few minutes it stops, and when I touch play again nothing happens, I can hear just the first minute of the song. I tried reinstalling it, but the only thing that changes is the song that stops. Help please. Thanks.

[Maria_B]

Hey @ROA-0796!

Welcome to the Spotify Community.

In this case, we think that the cache of your devices might be duplicated and this could be causing the issue. To fix this up, please remove all your offline devices over here. Then, reinstall the app following these simple steps. 

This should fix the issue, but you need to remove the offline device before you reinstall the app. Keep in mind that you'll have to re-sync all your offline music once again.

Let us know how you get on 🙂

[ROA-0796]

Thanks, I have no more problems with muy songs. Thanks again 👍