AUTOPLAY IS BROKEN

[Nemean]

I've read all other info and posts on this I can find. I've tried all the fixes nothing works. 

Auto play does not work as its supposed to. It will jump to a new song 1/10 times but only if I've searched for one specific song. I've recently switched from iPhone. Why can't I have the same autoplay experience here, it can't possibly be that hard.

Plan

Premium

Country

Sweden

Device

Samsung galaxy 10+

Operating System

My Question or Issue

[Peter]

Hey @Nemean.

Thanks for reaching out to us about this.

First, do you mind trying a quick clean reinstall by following the steps in this support article? This can solve many common issues our users experience.

If that doesn't work, could you try the following (with Autoplay toggled on in Settings) and let us know what happens:

1. Play the last song on an album or playlist and click 'Next'
2. Search for a song, play it from the search results and click 'Next'

This will help us understand what is happening exactly.

Thanks! We'll be looking out for your reply.

[Nemean]

I have already tried the clean install. Did nothing. When playing the last song from an album or playlist it either restarts the playlist or it will just restart the last song and any 'nexts' after that will pause the song. 

When I search for a song, play it, then press next song it will ethier restart the song, pause the song, or after many many presses (maybe like 15 "nexts") it will jump to Autoplay radio. 

[Peter]

Hey @Nemean,

Thanks for getting back to us with that info.

Could you let us know if Autoplay works normally if you let the last song in the album/playlist play to the end, rather than forcing it by tapping 'Next'?

If so, could you provide us with the following info:

• exact Spotify version
• device + OS version?

Thanks! We'll be looking out for your reply.

[Nemean]

Hi again!

With some testing after receiving your last email, I can confirm that it is working. Thank you so much for fixing the issue!
I will let you guys know if it starts acting up again.

Best regards

[Peter]

Hey @Nemean,

Glad to hear that it's back to normal 🙂

Let us know if there's anything else we can help with.

Take care!