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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43402 Views
  • 66 replies
  • 25 likes
  • 43402 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878524 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878524 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26535 Views
  • 4 replies
  • 0 likes
  • 26535 Views
  • 4 replies
  • 0 likes

Shuffle Explanation

PlanFreeCountryUSA DeviceSamsung Galaxy 10+Operating SystemAndroid Pie My Question or IssueDoes shuffle mean picking songs randomly from the deck, or shuffling the deck and playing off the top?

  • Newbie
  • Plan Free Country USA  Device Samsung Galaxy 10+ Operating System Android Pie   My Question or Issue Does shuffle mean picking songs randomly from the deck, or shuffling the deck ...
  • 330 Views
  • 0 replies
  • 0 likes
  • 330 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution 1-3 sekudnowa "pauza" na wyłączonym ekranie

Witam, mam taki problem po aktualizacji aplikacji Spotify (dwie wstecz) Gdy słucham muzyki w tle to co jakiś czas pauzuje się utwór na chwilę. Gdy jest włączony ekran (np nawigacja) to problem nie występuje. Sprawdzałem różne inne aplikację i problem...

  • Casual Listener
  • Witam, mam taki problem po aktualizacji aplikacji Spotify (dwie wstecz) Gdy słucham muzyki w tle to co jakiś czas pauzuje się utwór na chwilę. Gdy jest włączony ekran (np nawigacja) to problem nie wy...
  • guliwers
  • Casual Listener
  • 10556 Views
  • 2 replies
  • 0 likes
  • 10556 Views
  • 2 replies
  • 0 likes

Latest updates that changed the way lists are viewed there seems to be a long lag before lists load

PlanPremiumCountryUKDeviceDOOGEE BL7000Operating System Android 7.0 My Question or IssueDid the latest update slow down the loading of library lists? Artists,albums,daily mixes are especially affected for me if you wait you can wait up to a minute to...

  • Newbie
  • Plan Premium Country UK Device DOOGEE BL7000 Operating System Android 7.0   My Question or Issue Did the latest update slow down the loading of library lists? Artists,albums,daily mix...
  • brados
  • Newbie
  • 641 Views
  • 2 replies
  • 2 likes
  • APP HANGS
  • 641 Views
  • 2 replies
  • 2 likes

Recomemded Artists under Artists

PlanPremiumCountryUsaDeviceNote 9Operating SystemAndroid My Question or IssueHow do I list Artists? Now under Artistd I see 3 Artist then it shows Recommended Artists in Random order. How do I list artists and remove an Artist from the Artist list. T...

  • Casual Listener
  • Plan Premium Country Usa Device Note 9 Operating System Android   My Question or Issue How do I list Artists? Now under Artistd I see 3 Artist then it shows Recommended Artists in Rand...
  • flagrant90
  • Casual Listener
  • 608 Views
  • 1 replies
  • 0 likes
  • artists
    recomended artists
  • 608 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Mobile] Shuffle feature is reset after changing songs

PlanPremiumCountryMalaysiaDeviceSamsung Galaxy S8Operating SystemAndroid My Question or IssueEvery time I change songs on my phone, the shuffle feature is being reset - automatically! Meaning everytime I change a song on Spotify on my mobile, I have ...

  • Casual Listener
  • Plan Premium Country Malaysia Device Samsung Galaxy S8 Operating System Android   My Question or Issue Every time I change songs on my phone, the shuffle feature is being reset - autom...
  • Peter
  • Spotify Legend
  • 2124 Views
  • 3 replies
  • 0 likes
  • 2124 Views
  • 3 replies
  • 0 likes

Superuser Contribution I click on download now on play store but it wont start installing

So I decide to download spotify since my dad got the family plan and he sent me a Invite. I confirm my email and everything. I go to the play store to download the app but it wont start installing. It's very annoying, I spam click on download now but...

  • Newbie
  • So I decide to download spotify since my dad got the family plan and he sent me a Invite. I confirm my email and everything. I go to the play store to download the app but it wont start installing. I...
  • Peter
  • Spotify Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Audio drops only when connected to car

None of the below information is requirePlanFreeCountryUsaDeviceGS9Operating SystemAndroid 9 My Question or IssueWhen listening to any playlist when my phone is connected to my cars bluetooth, any song change or anytime I Heart a song the audio drops...

  • Newbie
  • None of the below information is require Plan Free Country Usa Device GS9 Operating System Android 9   My Question or Issue When listening to any playlist when my phone is connected t...
  • 483 Views
  • 0 replies
  • 0 likes
  • Audio drop
    bluetooth
    Chevy Cruze
    Chevymylink
  • 483 Views
  • 0 replies
  • 0 likes

Superuser Contribution Ear deafening ads

Android, windows 10, xbox one (all the same loud ads) Location Netherlands. Dear Spotify,I have been using your service for a while now and i love it (but I am not able to pay for premium at this moment) and recently you have been hurting my ears wit...

  • Casual Listener
  • Android, windows 10, xbox one (all the same loud ads) Location Netherlands.   Dear Spotify, I have been using your service for a while now and i love it (but I am not able to pay for premium ...
  • Belgmeister
  • Newbie
  • 2091 Views
  • 4 replies
  • 3 likes
  • Android
    Free
    Windows
    xbox
  • 2091 Views
  • 4 replies
  • 3 likes

Superuser Contribution Random playlists I have never listened to

I recently switched to Spotify family so I am not sure if this is related to that or what. Randomp playlists have been showing upp under my recently played section, and sometimes when I get into Spotify on my phone or desktop it says I am currently l...

  • Newbie
  • I recently switched to Spotify family so I am not sure if this is related to that or what. Randomp playlists have been showing up p under my recently played section, and sometimes when I get into Sp...
  • Peter
  • Spotify Legend
  • 459 Views
  • 1 replies
  • 0 likes
  • 459 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login page says I'm offline, link to restore account instantly expired

PlanPremiumCountryGermany/VietnamDeviceSamsung Galaxy grand primeOperating SystemAndroid My Question or IssueI'm using Spotify on my phone regularly and have used it on Germany without a problem and this morning in Vietnam too without a problem. Afte...

  • Regular
  •   Plan Premium Country Germany/Vietnam Device Samsung Galaxy grand prime Operating System Android   My Question or Issue I'm using Spotify on my phone regularly and have used it ...
  • Peter
  • Spotify Legend
  • 625 Views
  • 1 replies
  • 0 likes
  • 625 Views
  • 1 replies
  • 0 likes

Can't transfer offline playlists to SD card (solved)

PlanPremiumCountryUnited Kingdom DeviceMoto X4Operating SystemAndroid 9.0 My Question or IssueMy Spotify app recently update to version 8.5.12.637. Since the update, I have been unable find out how to move the offline playlists to SD card. could anyb...

  • Regular
  • Plan Premium Country United Kingdom   Device Moto X4 Operating System Android 9.0   My Question or Issue My Spotify app recently update to version 8.5.12.637.  Since the upd...
  • 361 Views
  • 0 replies
  • 1 likes
  • 361 Views
  • 0 replies
  • 1 likes

Superuser Contribution Songs won't play

Hey Guys,My spotify on android won't play songs suddenly. I've tried uninstalling and clearing cache already, but it still won't play anything.

  • Newbie
  • Hey Guys, My spotify on android won't play songs suddenly. I've tried uninstalling and clearing cache already, but it still won't play anything.
  • Peter
  • Spotify Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot control music when connected to car's bluetooth

PlanPremiumCountryAustraliaDeviceOnePlus 7 ProOperating SystemAndroid Pie 9 My Question or IssueHey there,The issue happens when I connect to my car's bluetooth after the next song plays. I can't skip, pause or do anything with Spotify from my head u...

  • Casual Listener
  • Plan Premium Country Australia Device OnePlus 7 Pro Operating System Android Pie 9   My Question or Issue Hey there, The issue happens when I connect to my car's bluetooth after the n...
  • Peter
  • Spotify Legend
  • 2146 Views
  • 2 replies
  • 0 likes
  • 2146 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify App won't play any songs / skips certain songs.

PlanPremiumCountryPhilippinesDeviceNokia 8Operating SystemAndroid Version 9Spotify Version8.5.12.758 My Question or IssueI already contacted SpotifyCares using Twitter and they still haven't responded. I'm having issues on my app. It plays songs but ...

  • Casual Listener
  •   Plan Premium Country Philippines Device Nokia 8 Operating System Android Version 9 Spotify Version 8.5.12.758     My Question or Issue I already contacted SpotifyCares ...
  • Peter
  • Spotify Legend
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify plays for 5secs then skip for pixel 2

PlanPremiumCountryPhilippinesDevicePixel 2 My Question or IssueHi, I'm having problems right now as my Spotify only plays for 5secs then skips and play the next song for 5secs again repeatedly. I've searched the blog but can't find any working soluti...

  • Newbie
  •   Plan Premium Country Philippines Device Pixel 2   My Question or Issue Hi, I'm having problems right now as my Spotify only plays for 5secs then skips and play the next song for ...
  • Peter
  • Spotify Legend
  • 792 Views
  • 1 replies
  • 1 likes
  • Bug Playlist
    bugs
    Problem with playing songs
  • 792 Views
  • 1 replies
  • 1 likes

Superuser Contribution Shuffle play doesn't stay on when changing songs

Whenever I am listening to my songs in shuffle play and I select a new song, the shuffle function does not remain on and I have to reclick it everytime I change the song. I have a galaxy s9 amd I updated the app today. I don't know why this is a prob...

  • Casual Listener
  • Whenever I am listening to my songs in shuffle play and I select a new song, the shuffle function does not remain on and I have to reclick it everytime I change the song. I have a galaxy s9 amd I upd...
  • jh424
  • Casual Listener
  • 1023 Views
  • 3 replies
  • 1 likes
  • 1023 Views
  • 3 replies
  • 1 likes

Spotify Connect Only Works After Reinstall

This issue has already been raised with zero response/support here: https://community.spotify.com/t5/Android/Spotify-connect-problems-need-to-reinstall-to-fix-it-each-time/m-p/4391620 Have tried to get this working countless times on a Pixel 2XL and ...

  • Casual Listener
  • This issue has already been raised with zero response/support here: https://community.spotify.com/t5/Android/Spotify-connect-problems-need-to-reinstall-to-fix-it-each-time/m-p/4391620   H...
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

Superuser Contribution Is there still no permanent solution to "Favorite Songs" not syncing?

PlanPremiumCountryUSDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemiOS, Mac, WindowsMy Question or IssueFor at least a year now, I've had a problem with my "liked songs" (I think they changed the name again to favorite songs...

  • Casual Listener
  • Plan Premium Country US Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System iOS, Mac, Windows My Question or Issue For at least a year now, I've had a problem with my...
  • yoshbag
  • Casual Listener
  • 436 Views
  • 2 replies
  • 0 likes
  • 436 Views
  • 2 replies
  • 0 likes

How do I filter on the Liked Music playlist by Artist or Album. I have 724 liked songs

PlanPremiumCountry DeviceMi A2 LiteOperating SystemAndroid One My Question or IssueThis new UI is bad. How do I Filter by Artist or Album on the Liked Songs section. I cannot brows through 724 songs. and there any news if they brinig this basic featu...

  • Newbie
  • Plan Premium Country   Device Mi A2 Lite Operating System Android One   My Question or Issue This new UI is bad. How do I Filter by Artist or Album on the Liked Songs section...
  • chrismurray
  • Composer
  • 2358 Views
  • 1 replies
  • 1 likes
  • 2358 Views
  • 1 replies
  • 1 likes

Spotify not available on Galaxy Store in India

PlanFreeCountryIndiaDeviceSamsung Galxu S10Operating SystemAndroid Pie My Question or IssueSpotify app is not available on Galaxy store in India. I have install the app from Google play store but I am not able to install to my Gear Fit 2 Pro. Samsung...

  • Newbie
  • Plan Free Country India Device Samsung Galxu S10 Operating System Android Pie   My Question or Issue Spotify app is not available on Galaxy store in India. I have install the app from ...
  • 345 Views
  • 0 replies
  • 1 likes
  • 345 Views
  • 0 replies
  • 1 likes