Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Add Album To Queue Crashes When Offline

Add Album To Queue Crashes When Offline

Plan

Premium

Country

USA

Device

OnePlus 5

Operating System

Android 10

 

My Question or Issue

On my device, when I am in offline mode, when I add a downloaded album to my queue the app immediately crashes. This issue does not occur when I am in online mode.

Reply
5 Replies

Hey @3-gavg_e7eo7m, thanks for reaching out to the Community!

Could you try a clean reinstall of the app following these steps?

 

Let me know how this goes!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

I did a clean reinstall, the problem is still there.

Did you restart your device after the install?

Yes, I followed all of the steps.

Hey @3-gavg_e7eo7m

 

Thanks for trying those steps! Can you send me a screen recording of what you're seeing when you try to add an album to your queue. Also, does this happen if you try on a different device, such as a mobile phone? 

 

Keep me posted. 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts