Add Album To Queue Crashes When Offline

[3-gavg_e7eo7m]

Plan

Premium

Country

USA

Device

OnePlus 5

Operating System

Android 10

My Question or Issue

On my device, when I am in offline mode, when I add a downloaded album to my queue the app immediately crashes. This issue does not occur when I am in online mode.

[Billy-J]

Hey @3-gavg_e7eo7m, thanks for reaching out to the Community!

Could you try a clean reinstall of the app following these steps?

Let me know how this goes!

[3-gavg_e7eo7m]

I did a clean reinstall, the problem is still there.

[Stigyo]

Did you restart your device after the install?

[3-gavg_e7eo7m]

Yes, I followed all of the steps.

[Billy-J]

Hey @3-gavg_e7eo7m, 

Thanks for trying those steps! Can you send me a screen recording of what you're seeing when you try to add an album to your queue. Also, does this happen if you try on a different device, such as a mobile phone? 

Keep me posted.