Adroid app goes black after (any) song selected

[Aride]

Plan

Premium

Country

UK

Device

LG G7 ThinQ

Operating System

Android 10

My Question or Issue

Spotify was working perfectly until a week ago.

There was no update or any change done to my device - but the app stopped working.

By this I mean that search function works well, but when I select any result (album, artist, song) the screen goes black and nothing happens.

What I tried - uninstall, reinstall, clear cache, clear any 'com.spotify' files  -nothing works

Just to say - Youtube, Netflix, Facebook on same device work perfectly at the same time.

Any ideas?

[Elena]

Hey there @Aride,

Welcome to the Community, great troubleshooting so far, sorry to hear it hasn't solved the issue.

We can recommend that you check the phone's battery settings and make sure that Spotify is set as an exception if you're using any battery optimization options.

It's also a good idea to check that Spotify has the permissions to run in the background.

You can also check if you're able to download a playlist and try playing it in offline mode.

If that's not causing the issue, could you let us your Spotify version and, if possible, if you experience this on other mobile devices?
 

Let us know if there's anything else we can do for you in the meantime.

[Aride]

Hi Elena,

Thanks for coming back!

Reporting on your suggestions - 

No battery optimization settings applied to Spotify.

It has permissions to run in background.

I am unable to download a playlist - (an '!' in a circle appears next to each track on the playlist when trying to download).

Many thanks in advance for any further assistance you can offer!

[Novy]

Hey @Aride,

Thanks for coming back. 

Just to confirm, does this happen when logging in with a different device (this is useful to determine if this is caused by your account)? 

On another note, tell us if the issue persists when using the web player. You can access to it here.

Lastly, let us know if you use a SD card with your LG smartphone. 

We'll be standing by.