Ads are not playing

[Brbenton]

My Question or Issue

 When ads are supposed to play spotify stops playing.  I have to turn it off and back on again to continue listening .

[Guido]

Hey @Brbenton.

Thanks for getting in touch!

That's not supposed to happen of course. Have you tried doing a quick reinstallation? You can read here how to do this.

If that doesn't help, could you ask a friend or family member to log in on your account to see if the same thing happens? That way we can find out if it's device or account related.

Let us know what the result is. Looking forward to your reply.

Have a nice day.