Album Art & Images Not Displaying

[NickoS_82]

I have a HTC One M7 running Android 5.0.2. When I am using my 4G mobile network, images and album art do not load. On Wifi it works fine. Any suggestions to fix this?

[Alejandro_C]

Hey @NickoS_82, thanks for reaching out to us!

A reinstall should help with this. Check out the steps here.

Let us know how it goes. 

[NickoS_82]

Thanks for your response but I have already tried reinstalling a couple of times but it has not fixed the problem. Any other suggestions?

[Joe]

Just a shot in the dark but do you have background data enabled?

[NickoS_82]

Yep. Background data is enabled.

[Paljor]

I am experiencing the same problem on iPhone 6s iOS version 9.3.3 and it's really annoying. Please advise how to fix this. 

[Alejandro_C]

Thanks for all the details you guys have shared.

Can you let us know who's your mobile data provider?

We'll see what we can suggest. 

[Paljor]

My mobile data provider is Optus here in Australia. Thanks.

[NickoS_82]

I am with Optus as well.

[king3]

Background data when enabled sometimes stops things from accessing your data, i think that background data is stoping you from loading the photos, But do the songs long fine or not?

[Paljor]

I tried turning background data on and off, neither option loads the images and artwork. The music plays fine. It's just the images that don't load.

[king3]

There has not been a solution found yet, but i hope the next new update fix's it for you all the best bud

:3

[Alejandro_C]

Thanks for letting us know, @NickoS_82 and @Paljor!

Is it possible for you to check with Optus directly if there's any kind of data restriction enabled?

We look forward to your response. 

[NickoS_82]

I have spoken to Optus and they have said that there are no data restrictions. I point out as well that music streams fine and I have no other issue with any other app

[Alejandro_C]

Thanks for letting us know!

We've sent this info to our technical department and they're working on it as we speak. We'll keep you updated.

Stay tuned.

[TheChaseRVIO]

Yeah I'm having the same issue and I'm with Optus as well if that helps

[pomada]

Same problem here. Images no longer load on 4G/non-wifi. Music streams fine. On Optus network in Australia.

[Ben111]

Also on Optus and also no artwork.

[user-removed]

Same here Optus Australia, iPhone 6, tried reinstalling, and changing various settings.  Definitely looks like it is something to do with Optus Data.

[user-removed]

Woohoo I have Album art again!

Seems the issue has been fixed. 🙂