All local files are gone

[Sarah_Daniel]

Hi,

All my local stored offline music is wiped after I was asked to re-login.

Very unconvienient when on holiday where roaming charges apply!

Any ideas how to get spotify to reload the local stored files?

[Lee]

Hey @Sarah_Daniel!

Thanks for coming to the Spotify Community.

It sounds like this is one for our Support folks. Don't worry, they’re able to lend a hand backstage. You can reach them one of the below ways:

• Email (https://support.spotify.com/contact-spotify-support/?contact)
• Twitter (https://twitter.com/SpotifyCares)
• Facebook (https://www.facebook.com/SpotifyCares)
  

If there are any other questions, let us know.

Cheers,

Lee