All songs deleted

[Matthisss]

Hi

Since I got spotify I got the download button activated at my "Songs".

So if I want a new song to be downloaded I just put into  "my songs" so that it downloads automatically. (Because the download button under "songs" is activated) . When I put a new song in  now spotify deactivates this setting and delete everyone if my already downloaded songs. 

Thanks for the help already 

[Billy-J]

Hey @Matthisss 🙂

Please go ahead and follow these steps: 

• Do a soft reset (Power off, then power the device back on)
• If that doesn’t help, sign out, then sign back into the Spotify app. 

Let me know how this goes 🙂

[Matthisss]

Well,
I now did what u said but my songs are still deleted. I switched the button back to on now and I will see how my account reacts the next time when I add a new song. Thanks tho

[Billy-J]

@Matthisss,

Okay, let me know if any more issues occurs going further:)

Have a good day!

[Matthisss]

Thanks for your quick help I will let you know asap

[Billy-J]

@Matthisss,

Sure thing! Hope everything works out well 🙂