Android Auto app crashes frequently

[lukas_hill-97]

Plan

Premium

Country

Germany

Device

Samsung Galaxy S21 FE 5G

Operating System

Android 14 - One UI 6.1

The Android Auto app crashes frequently for the last few month to the point where it sometimes recovers itself from the gray screen, but sometimes needs a manual closing of the app on the device itself to restart. Using the app on the device itself never faces any issues.

[OscarDC]

Hey @lukas_hill-97,

Thank you for reaching out to the Community and welcome. 

To start investigating this issue, would you mind confirming if you've performed a clean reinstall of the app on the device you've connected to your Android Auto? If not, we'd recommend following the steps mentioned in this article to see if it makes any difference. 

If persistent, would you mind connecting a different device to your Android Auto (using your own account) to see if it makes any difference? If you don't have another one available, you can borrow one from a friend or family member to test it out. 

Lastly, include in your next response the Spotify version you're currently running.

We'll be on the lookout.