[Android][Other] Spotify app on Samsung Galaxy Note 10+ keeps freezing and stopping

[DJShermz]

I have purchased Spotify premium for over a year now and the app on my phone keeps freezing and stopping to a point where I have to force stop the app, it is really problematic especially when playing music for a crowed and I have to shut everything off to restart, please resolve the issue and get back to me because this is not value for my money.

[Eni]

Hey there @DJShermz, 

Thanks for reaching out about this here in the Community. 

First up, it's well worth running a clean reinstall to get rid of any cached files that might be causing trouble. This one is more thorough than the usual one. 

It's also a good idea to exclude the app from any Battery optimization software that might be active on your smartphone. 

Let us know how it goes.