[Android TV] I can't log in on Android TV client for weeks, Connect isn't working either

[vadimbz]

1. Plan

Premium Family account owner

Country

Thailand

Device

Nvidia Shield TV 2017

Operating System

Android TV 9.0

My Question or Issue

I can't log in on Android TV client for several days. Nothing works: when pairing by phone code screen reloads without code, login with username/password returns "Something went wrong" message, and connect request from the phone simply hangs.

I deleted data/cache and reinstalled app with the same result. What gives? Is spotify messing with my account or something?

[Jeremy]

Hi there @vadimbz,

Thank you for reaching out to the Community.

In this case we suggest that you check if the Spotify version and device firmware are up to date.

If that doesn't do the trick, can you restart your router to see if the issue persist?

We'll keep an eye out for your reply.

Take care!

[vadimbz]

The versions of all apps are most recent, it's not it, because my girlfriend was able to log in on the same app instance. I'm guessing Spotify was messing with my account by blocking authentication from anything other than mainline clients. Anyway, the problem fixed itself and it only took 2 months. I've been paying for premium for 7+ years, and they do this shite...

[Jeremy]

Hi there @vadimbz,

Thank you for your reply and feedback.

We understand that things can be frustrating when it doesn't work as it should. However, we're glad to see that everything works as it should for you again 🙂

Let us now if we can help you with anything else.

Take care!