Android TV every time need to log in

[tj112]

Hello,
I have problem after latest update 0.12 ver on my Sony android TV. now after switching off and on TV I need to login everytime to my acount...
Can anyone help with advice?
Thanks

Plan

Free/Premium

Country

 LT

Device

Sony TV

Operating System

Android

My Question or Issue

[Guido]

Hey @tj112.

Thanks for getting in touch!

Could you let us know what you have tried already? If you haven't tried any troubleshooting steps yet, try a reinstallation first. You can read here how to reinstall the app.

Hope that does the trick 🙂 Let us know if you have further questions.

Have a nice day!

[tj112]

Hey,

yes I tryed:
1. First clear cash,

2. Second reinstall app.

Nothing helps.

Every time when I turn on TV and go to spotify app, TV screen shows my last session, then freezes and shows "no network connection" then  new login screen.

Tv connected wired and no problems with internet.

other apps which use login function (youtube and so on) don't drop connection and no login need every time.

[Katerina]

Hey there @tj112,

Thanks for keeping us up to speed.

Just to confirm, have you tried the steps here?

If so and it didn't help, could you let us know the model of the TV?

We'll be keeping an eye for your reply 🙂

[tj112]

Hi Katerina,

yes I made all steps as you show...
no result.
My TV Sony KDL-43W755C

all software version is latest.

before spotify latest update everything was perfect.