Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 53410 Views
  • 68 replies
  • 25 likes
  • 53410 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27666 Views
  • 5 replies
  • 0 likes
  • 27666 Views
  • 5 replies
  • 0 likes

No se conecta a equipo preparado para Spotify

PlanPremiumCountry SpainDeviceSamsung Galaxy S5Operating SystemAndroid My Question or Issue

  • Casual Listener
  • Plan Premium Country  Spain Device Samsung Galaxy S5 Operating System Android     My Question or Issue  
  • 382 Views
  • 0 replies
  • 0 likes
  • Conexion
  • 382 Views
  • 0 replies
  • 0 likes

Samsung note 9

PlanPremiumCountryEngland DeviceSamsung Note 9Operating SystemAndroid My Question or Issue I have a Note 9. During playback spotify keeps cutting out at random times. Sometimes it is continuous cutting out. Other times a song can play without it stut...

  • Newbie
  • Plan Premium Country England   Device Samsung Note 9 Operating System Android   My Question or Issue  I have a Note 9.  During playback spotify keeps cutting out at ran...
  • 314 Views
  • 0 replies
  • 0 likes
  • 314 Views
  • 0 replies
  • 0 likes

Connectivity Issue with OnePlus 5.

PlanPremiumCountryBelgiumDeviceOnePlus 5Operating SystemAndroid 8.1.0 My Question or IssueHi, I'm using Spotify with a couple Sonos Play 1, that I control through my OnePlus 5.The problem is, I keep losing sync with the Spotify app. Sometimes the app...

  • Newbie
  • Plan Premium Country Belgium Device OnePlus 5 Operating System Android 8.1.0   My Question or Issue Hi,  I'm using Spotify with a couple Sonos Play 1, that I control through...
  • 468 Views
  • 0 replies
  • 0 likes
  • 468 Views
  • 0 replies
  • 0 likes

Layout change

PlanPremiumCountry The NetherlandsDeviceNexus 5xOperating SystemAndroid Oreo My Question or Issue Since the last update when i play music on "fullscreen" in the app I can't no longer switch between seeing the queue and the album cover. When I want to...

  • Newbie
  •   Plan Premium Country  The Netherlands Device Nexus 5x Operating System Android Oreo   My Question or Issue  Since the last update when i play music on "fullscreen" in...
  • Matalo
  • Roadie
  • 697 Views
  • 1 replies
  • 0 likes
  • 697 Views
  • 1 replies
  • 0 likes

I cannot play any songs.

PlanFreeCountry TaiwanDeviceSamsung S7Operating SystemAndroid 7 My Question or Issue I cannot play any songs from android device.Here is my operation detials. Any step I do is wrong?https://youtu.be/O-FttyH47Tchttps://youtu.be/UIBAzJzCq5E

  • Newbie
  • Plan Free Country  Taiwan Device Samsung S7 Operating System Android 7   My Question or Issue  I cannot play any songs from android device. Here is my operation detials...
  • 276 Views
  • 0 replies
  • 0 likes
  • 276 Views
  • 0 replies
  • 0 likes

Problems

PlanPremiumCountry USADeviceNote 9Operating SystemAndroid Oreo My Question or Issue Bunch of issues lately. The newest is ViewAlbum, View Artist & Go To Song Radio options aren't available. (See image) Also, my music will just suddenly stop playing. ...

  • Newbie
  • Plan Premium Country  USA Device Note 9 Operating System Android Oreo   My Question or Issue  Bunch of issues lately. The newest is ViewAlbum, View Artist & Go To So...
  • 357 Views
  • 0 replies
  • 0 likes
  • music stops
    Options Unavailable
    Premium not detected
  • 357 Views
  • 0 replies
  • 0 likes

[Track Info ins't been Trasmitted] Toyota - Corolla 2018/2019

Since 30/04/2018 I posted about that the track info isn't been transmitted on my toyota corolla multimedia system (I believe to be a Pioneer).But after Spotify updates, the problem persist until today.I tried out others Music Apps and works fine (Goo...

  • Casual Listener
  • Since 30/04/2018 I posted about that the track info isn't been transmitted on my toyota corolla multimedia system (I believe to be a Pioneer). But after Spotify updates, the problem persist until to...
  • murilo_assuncao
  • Casual Listener
  • 1290 Views
  • 2 replies
  • 3 likes
  • 1290 Views
  • 2 replies
  • 3 likes

sometimes local music fails to play

PlanPremiumOperating SystemAndroid Oreo My Question or Issuewhile listening to my custom playlist, when it comes a local file's turn to play, sometimes it just won't play, and i have to go forward/backwards and then back again, in order to resume pla...

  • Visitor
  • Plan Premium Operating System Android Oreo   My Question or Issue while listening to my custom playlist, when it comes a local file's turn to play, sometimes it just won't play, and i...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Solved!! problem with music downloads in the application

.I have a big problem with the application and I download music to listen to it after ofline but afterwards I look for it and it does not play me and apart it does not let me listen to the music of the playlists downloadedPlanPremiumCountry ChileDevi...

  • Newbie
  • .I have a big problem with the application and I download music to listen to it after ofline but afterwards I look for it and it does not play me and apart it does not let me listen to the music of t...
  • Matalo
  • Roadie
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Spotify Playing at Slowed speed on ALL Devices (Win10, Android LG G5, Xbox, PS4)

PlanPremiumCountry United StatesDeviceLG G5, PC, PS4, XBox 1Operating SystemWin10, Andorid 7.0 My Question or Issue Songs playing on all devices is playing in a slower tempo, like slowed down. Have tried uninstalling and re-installing on all devices....

  • Casual Listener
  • Plan Premium Country  United States Device LG G5, PC, PS4, XBox 1 Operating System Win10, Andorid 7.0   My Question or Issue  Songs playing on all devices is playing in a slo...
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

Please reactivate support for Spotify App in SYNC 3 Ford

My Question or IssueIt seems that the Spotify app is no longer supported on Ford's SYNC 3 media player. When you search for apps it doesn't come up. You can still play it over Bluetooth through the media stream but this is so much messier and you can...

  • Newbie
  •     My Question or Issue It seems that the Spotify app is no longer supported on Ford's SYNC 3 media player.  When you search for apps it doesn't come up.  You can still play i...
  • 370 Views
  • 0 replies
  • 6 likes
  • 370 Views
  • 0 replies
  • 6 likes

Both Android and Windows PC are giving me the same **STRESS**!

Plan Premium Country UK DeviceSamsung S7 and Windows DesktopOperating System(Android 8.0.0 and Windows 10 creator) My Question or Issue The last 2 weeks of spotify streaming has driven me to distraction with several issues, most are common to both An...

  • Casual Listener
  •   Plan Premium   Country UK   Device Samsung S7 and Windows Desktop Operating System (Android 8.0.0 and Windows 10 creator)   My Question or Issue   The last 2 we...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

LG G6 Stop Plaing Music

Plan PremiumDevice LG G6 plusOperating System Android 8.0.0 My Question or IssueSince I have my new LG G6, Spotify stop playing music without reason.I use Bluetooth or cable hearphone. maybe android 8 restrict app usage : I see a message like 'spotif...

  • Newbie
  • Plan Premium Device LG G6 plus Operating System Android 8.0.0   My Question or Issue Since I have my new LG G6, Spotify stop playing music without reason. I use Bluetooth or cable hea...
  • 316 Views
  • 0 replies
  • 0 likes
  • G6
  • 316 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Playlists] Collaborative Playlist Broken Shuffle

PlanPremium for FamilyCountryPortugalDeviceMultiple (OnePlus 5, OnePlus 5T, Oneplus 6)Operating SystemMultiple (Android Oreo, Android Pie) My Question or IssueI have a collaborative playlist with 4 four people (me included).We each take turns to add ...

  • Casual Listener
  • Plan Premium for Family Country Portugal Device Multiple (OnePlus 5, OnePlus 5T, Oneplus 6) Operating System Multiple (Android Oreo, Android Pie)   My Question or Issue I have a collab...
  • sp_efnj5-1hz
  • Casual Listener
  • 1107 Views
  • 4 replies
  • 4 likes
  • 1107 Views
  • 4 replies
  • 4 likes

Connect Samsung Galaxy with Samsung TV

PlanPremiumCountryNetherlandsNetherlandDeviceSamsung Galaxy s7 and Samsung Smart TV My Question or IssueWe have a Samsung Smart TV with the app Spotify. My husband, who has an iPhone, can see the TV in the list for casting from the Spotify app on his...

  • Newbie
  • Plan Premium Country Netherlands Netherland Device Samsung Galaxy s7 and Samsung Smart TV   My Question or Issue We have a Samsung Smart TV with the app Spotify. My husband, who has an ...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Superuser Contribution Turn off casting to nearby device in Spotify

It seems that after all my attempts at turning off casting on my Galaxy S7, Spotify is determined to tell me that I can cast to a nearby device. As you can see in the screenshots, I have turned off Media controls for cast devices; turned off show nea...

  • Casual Listener
  • It seems that after all my attempts at turning off casting on my Galaxy S7, Spotify is determined to tell me that I can cast to a nearby device. As you can see in the screenshots, I have turned off&n...
  • 2833 Views
  • 0 replies
  • 1 likes
  • 2833 Views
  • 0 replies
  • 1 likes

Spotify app crashing

I am having this weird issue after updating my Spotify app on my OnePlus 6 from android oreo 8.1 to android 9.0 Pie. The app crashes randomly and sometimes just keeps on buffering even if i switch to wifi. Weird issue, havent faced anything like this...

  • Casual Listener
  • I am having this weird issue after updating my Spotify app on my OnePlus 6 from android oreo 8.1 to android 9.0 Pie. The app crashes randomly and sometimes just keeps on buffering even if i switch to...
  • 397 Views
  • 0 replies
  • 1 likes
  • 397 Views
  • 0 replies
  • 1 likes

Spotify constantly freezing

the application freezes every moment And then when it changes the songs it remains with the cover of the previous song, when I give it pause sometimes I do not take it I gave a Factory reset to my phone and as it continues it gives the problem alread...

  • Newbie
  • the application freezes every moment And then when it changes the songs it remains with the cover of the previous song, when I give it pause sometimes I do not take it I gave a Factory reset to my ph...
  • Billy-J
  • Spotify Star
  • 369 Views
  • 1 replies
  • 1 likes
  • 369 Views
  • 1 replies
  • 1 likes

Opção de armazenamento no SD Card sumiu

Plan Premium Samsung S7 Android The storage in SD card option disappeared, all my music where deleted and I can reestabilsh the storage in SD card.There's no support to the customer.Is there any solution to this problem?If not, i'm considering leave ...

  • Newbie
  • Plan Premium Samsung S7 Android   The storage in SD card option disappeared, all my music where deleted and I can reestabilsh the storage in SD card. There's no support to the custo...
  • 268 Views
  • 0 replies
  • 1 likes
  • 268 Views
  • 0 replies
  • 1 likes

Spotify skips back on podcast episodes

PlanPremiumCountry UKDeviceSamsung Galaxy S8 Operating SystemAndroid Oreo My Question or Issue Hi, my Spotify has been skipping backwards on podcast episodes on its own. It generally happens when I am not doing anything and my screen is turned off. I...

  • Regular
  • Plan Premium Country  UK Device Samsung Galaxy S8  Operating System Android Oreo   My Question or Issue  Hi, my Spotify has been skipping backwards on podcast episo...
  • Billy-J
  • Spotify Star
  • 4023 Views
  • 1 replies
  • 3 likes
  • 4023 Views
  • 1 replies
  • 3 likes