Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Does this also happen with spotify set to offline mode?
OP already said it's in offline mode. Same problem here, both on S7 (brand new, fresh install of everything) and Z5 Compact. It seems new, didn't happen before.
Hey @navaira and @Natesap74,
Can you try the following solution and let me know how it goes:
Looking forward hearing from you! : )
Actually – since it's a new phone – battery optimisation was not enabled at all. So I am now going to try to actually optimise Spotify. At the moment my usage is 22% Spotify, 16% Android system, 14% device idle. This never happened before... Thanks for the hint though, I wouldn't think of the optimisation without you mentioning it, I expected it to be on by default.
Great news, I am glad it worked! : )
I've added it to my post as well.
Have a...
I don't know if it worked yet though 🙂 I'll post here in a day or two. But my battery is now at 85% and I've been listening to music for an hour. It was 86% and dropping fast before I clicked the optimise thingy.
Unfortunately this didn't help. Today I listened for an hour (!) and Spotify is back on top of the chart 😉 with 24% battery use. This is based on last seven days use (i.e. last four as the phone arrived on Tuesday) – before I listened it was down to 12%. So battery optimisation on/off doesn't seem to change anything.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…