Android help Running fast

[user-removed]

Description

The music that I am playing in a playlist is not playing correctly. It is playing faster and at a higher pitch.

What are the steps you took to get to the error/issue?

I tried reinstalling spotify and restarting my tablet

What I expected to happen

I expected to see the music play regularly

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes

Your device

Nvidia Shield

Device’s Operating System

5.0 lolipop

What type of account do you have?

Free

Space left on your device

8.7GB

Space left on your SD card (if applicable)

8.7GB

Is your device rooted?

no

Are you using a custom ROM, if so which one, exactly?

no

Did you set your external SD card as storage location?

no

Did you manually install an older version before installing the latest version from the Play Store?

no

My mobile Spotify version

1.9.0.1273

My mobile provider and country

Tablet

My username

ioberoi

Do you have a Spotify (non-Facebook) login?

yes

Are you logging in with Facebook or with your Spotify login details?

spotify login

[Daniel]

That sounds odd. Is it happening when using another msic app such as your stock player?

Sounds like an EQ setting possibly, can you disable any EQ you have?

[user-removed]

It doesnt happen on my stock player and when I put the eq settings back to normal nothing happened

[Daniel]

I think a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved.

[GUIDE] How to fix common issues for Spotify on Android

[user-removed]

When i reintalled spotify i did a full clean installation but it still didn't work

[Daniel]

Any other EQ or sound modification app installed? Is this happeneing on both streamed & offline tracks? Also on WiFi and mobile data?

[user-removed]

I don't have any EQ or sound modification apps installed. Since I am using spotify free I can only stream music. And since I have a tablet with no data I have to use Wifi

[Daniel]

I recommend you contact Spotify Support using the form here.

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.