Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android no sound

Android no sound

Plan

Premium

 

Device

Moto G10

Android

 

My Question or Issue

I have no sound when playing tracks.

I do have sound when selecting items such as 'Explore Genres'

 

I've read many of the similar threads and have tried(amongst other things) all of the following:

Muting/unmuting Spotify

A Clean reinstall (delete app data and cache, uninstall, turn off, wait, turn on, reinstall Spotify)

Turn multi volume off/on

Log out on all devices, wait restart the app.

Turn phone off/on.

 

No joy with anything. 

Any other suggestions before I have to cancel my subscription😟

 

Reply
4 Replies

I am having exactly the same issue. Have emailed customer support

I am having the same issue.

I also did a clean reinstall. and checked everything mentioned in all the FAQs but nothing works.

what is the email address to contact customer service please?

And this morning, while chatting with a support bot it's working perfectly again.  Made no changes since my last attempt yesterday! So frustrating

I found a way to fix the issue. I opened up the web version of Spotify. It linked to my phone and played through my Windows laptop. Then I changed the output in the Android app and it just started working again. Very weird.

 

Family member tells me this can happen from time to time with Spotify

Suggested posts