Anroid App Closed (Minimized) But Still Plays Music

[mtsaraniti]

Hi! I am having a strange issue with my Spotify app in an Android device. When I click on 'your music' section the application minimized itself but the music continues playing. I can also manage what it's being played with another device using the 'connect' feature and works well. If I try to open it, it minimizes itself quickly. However, I could browse, play lists and do anything else keeping the app open, but when I press on 'you music' section it minimized itself. I can also manage to pause, change to next or previous song and play again by opening the tray feature or when the device is locked.

I have reinstalled the app several times (rebooting the system before reinstalling, doing an device clean up also) but same thing happened.

This started to happen with the latested application update from last week (15-Dec).

Hope you can help me with this.

Thanks,

[Daniel]

Can you try a clean install following this guide:

[GUIDE] How to fix common issues for Spotify on Android

[mtsaraniti]

Thanks for your help. I have tried several clean installs (maybe not exactly as described in your post). Actually I have completely reset my tablet to the factory defaults and still having the issue.

However, I found something peculiar. The problem seems to be with the 'your music' interface specifically. By chance I noticed that, when I have my tablet physically horizontal it minimized, and there is the issue, but when I have it physically vertical it keeps open and working fin. So it looks that there is something wrong with the right pane in under the 'your music' section. As I originally mentioned the application never stops running, if I am playing music it continues.

Thanks,

[Daniel]

I recommend you contact Spotify Support using the form here.

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.

[mtsaraniti]

Thanks. Will give it a try and let you know.