App can't access anything on Samsung A10e

[connorlarkin]

Plan

Premium

Country

Canada

Device

Samsung A10e

Operating System

Android Oreo/11? (says Android version 11 under software settings)

My Question or Issue

The app has been bricked on my A10e, no content can be accessed. It gives errors like empty playlists and no internet connection. This only happens on mobile, desktop is fine. I have done all the basic trouble shooting like uninstall/reinstall and log-out all access points, nothing has worked to unfreeze it.

Please help!! 🙂

[Yordan]

Hi @connorlarkin!

What you're describing seems related to this ongoing issue, which is currently being investigated, so check it out, as we'll be posting updates there as soon as we have them.

Make sure also that you've allowed all appropriate permissions for Spotify under your phone's Settings > Apps > Spotify > Permissions and that the app is excluded from any battery optimization, which may hinder its performance.

Cheers!

[connorlarkin]

This did not work.

[Eni]

Hey there @connorlarkin, 

Thanks for getting back to us. 

As @Yordan mentioned previously, the right teams are aware of this happening and they're currently looking into it. You can add your +Vote to the Ongoing issue mentioned above and we'll keep everyone posted over there when there are any updates.

If you need a hand with anything else, the Community is here for you. 

[OnceCody]

still having this issue 2 months later. is there any solution being worked on?

[Alex]

Hey there @OnceCody,

Thanks for reaching out. I'd suggest you head over to the Ongoing Issue thread from @Yordan's post. This issue is still under investigation. You can subscribe to the Ongoing Issue thread to stay updated with any development.

Take care!