App keeps crashing

[Noellehass]

Plan

Premium

Country

Irelans

Device

(Samsungs9,)

Operating System

(iOS 10,

Android Oreo, Windows 10,etc.)

My Question or Issue

App keeps crashing,  I've tried everything with no success.

Delete, reinstall, clear cache, restart phone,  reset phone settings etc.

I click on app the icon goes large then crashes 

Help!!!

[Ver]

Hey there @Noellehass,

Thanks for reaching out to us and welcome to the Community. Don't worry. Help is on the way 🙂

The troubleshooting steps you've tried so far are very good. We'd like to add some more.

If you've any battery optimization or power saving apps, we'd suggest you deactivate them for Spotify. It's also a good idea to set Spotify as an exception from the app's settings, if you have any cache-clearing apps.

If this doesn't do the trick, we'd suggest you head here and change the storage settings.

Keep us in the loop! If you have questions, you know where to find us.

[LBDuck]

There's a new version in the Play Store as of this morning that fixed my exact same issue. I used to also find it only crashed when I was connected to my home network - using mobile data was fine which is very strange.

[Alex]

Hi there @Noellehass,

Have you tried installing the newest version of the app, like @LBDuck suggested?

Let us know if that helped.