Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

App keeps undownloading music

App keeps undownloading music

Hiya! 

I did a search and couldn't find what I was looking for. I apologise if it has already been asked. 

The app keeps undownloading my music, especially after every update. Since Spotify seems to be rolling out updates every week now, it's beginning to become quite a nuisance and defeating one of the bigger purposes of paying for Premium. My phone is up to date on everything and not 'jailbreaked' or anything. 

Plan

Premium

Country

Germany

Device

Huawei P9 lite

Operating System

Android 7.0, EMUI 5.0.3

 

My Question or Issue

 

Reply
1 Reply

Hey there @RandomDotters!

 

This issue is something being looked into by the technical team and I hope it will be fixed soon. You can check and get updates here. Also remember to vote for it so it catches more attention. Have a nice day 🙂

Suggested posts