Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42769 Views
  • 66 replies
  • 25 likes
  • 42769 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878168 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878168 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26411 Views
  • 4 replies
  • 0 likes
  • 26411 Views
  • 4 replies
  • 0 likes

Songs re-downloading

Everytime I turn on my phone, the songs in my library re-download. Normally, I store my spotify music data on my SD card, but Spotify downloads all my music data into my internal storage when I turn the phone on, causing my phone to slow down until I...

  • Newbie
  • Everytime I turn on my phone, the songs in my library re-download. Normally, I store my spotify music data on my SD card, but Spotify downloads all my music data into my internal storage when I turn ...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

[Broken] - Playlists on Android no longer named correctly

Just take a look at this old post which is locked for no reason as the issue has never been fixed. https://community.spotify.com/t5/Android/Why-does-Spotify-now-force-me-to-name-new-playlists/td-p/3565163 I've tried contacting all social media accoun...

  • Regular
  • Just take a look at this old post which is locked for no reason as the issue has never been fixed.   https://community.spotify.com/t5/Android/Why-does-Spotify-now-force-me-to-name-new-playlist...
  • 326 Views
  • 0 replies
  • 0 likes
  • Android App
    Playlists
  • 326 Views
  • 0 replies
  • 0 likes

My phone don't synchronise locals files in my computer

PROBLEM SOLVED PlanPremiumCountry FranceDeviceSamsung Galaxy S6 EdgeOperating SystemAndroid 7.0 Hi,I use frecently locals files downloaded from YouTube in .mp3 on my computer because the sounds aren't in Spotify. These locals files were synchronised ...

  • Newbie
  • PROBLEM SOLVED   Plan Premium Country  France Device Samsung Galaxy S6 Edge Operating System Android 7.0   Hi, I use frecently locals files downloaded from YouTube in .mp3&...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Spotify starts playing on my phone when it connects to my cars bluetooth!

Plan PremiumFree/PremiumCountry NorwayDeviceHuawei P20 ProOperating SystemAndroid 8 and 9 My Question or Issue I just want to know WHY spotify starts up and playing automatically when my phone connects to my car!? Even if i dont listen to my aux inpu...

  • Casual Listener
  • Plan  Premium Free/Premium Country  Norway Device Huawei P20 Pro Operating System Android 8 and 9   My Question or Issue  I just want to know WHY spotify starts up an...
  • Alpejohn
  • Casual Listener
  • 823 Views
  • 1 replies
  • 5 likes
  • 823 Views
  • 1 replies
  • 5 likes

Filtering Songs in a Playlist - Swipe Down Filter vs "Find in Playlist" Menu Option

PlanPremiumCountry USADeviceGoogle Pixel 2Operating SystemAndroid 9 Pie To filter/find songs in a playlist, I'd like to start a vote to reinstate the option to swipe down to access a song filter rather than having to press the three dot menu and scro...

  • Regular
  •   Plan Premium Country  USA Device Google Pixel 2 Operating System Android 9 Pie   To filter/find songs in a playlist, I'd like to start a vote to reinstate the option to swi...
  • 304 Views
  • 0 replies
  • 2 likes
  • 304 Views
  • 0 replies
  • 2 likes

so is there a reason why spotfiy decided to screw over free users ?

Such as removing features like the queue, proper shuffling, and song sorting to the premium app and just spit in the free users faces by giving them a unfunictional piece of garbage? it's been like this for almost a year and they are not fixing this ...

  • Roadie
  • Such as removing features like the queue, proper shuffling, and song sorting to the premium app and just spit in the free users faces by giving them a unfunictional piece of garbage? it's been like t...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Can't change storage location

Spotify takes up a lot of GB on my phone (Samsung Galaxy s7), and I want to change the storage location. When I try to change the location from my device's storage to the SD card it won't let me change it. How can I fix this?

  • Casual Listener
  • Spotify takes up a lot of GB on my phone (Samsung Galaxy s7), and I want to change the storage location. When I try to change the location from my device's storage to the SD card it won't let me chan...
  • Aase_Tokvam
  • Casual Listener
  • 304 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 304 Views
  • 1 replies
  • 0 likes

App problem

Plan:PremiumCountry: Germany DeviceSamsung Galaxy s nine plus Operating System(Android) My Question or Issue My app is stopping most of the time.

  • Visitor
  • Plan:Premium Country: Germany    Device Samsung Galaxy s nine plus  Operating System (Android)   My Question or Issue  My app is stopping most of the time. 
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

I can't add station

PlanPremiumCountrySwedenDeviceXiaomiOperating System(Android Oreo) My Question or IssueI used to be able to add new station, which will appear at "your library" - "station". But I forget about this function for a long time. Recently I want to add a n...

  • Regular
  • Plan Premium Country Sweden Device Xiaomi Operating System (Android Oreo)   My Question or Issue I used to be able to add new station, which will appear at "your library" - "station". ...
  • 463 Views
  • 0 replies
  • 0 likes
  • 463 Views
  • 0 replies
  • 0 likes

Songs on a downloaded playlist are no longer showing up as downloaded when viewing the song's album.

PlanPremiumCountryUSA DeviceGoogle Pixel 2Operating SystemAndroid 9 PIe Previous behavior:-When listening to an album from the album view, I add a song I like to a downloaded playlist. -The added song would then get the downloaded symbol (green circl...

  • Regular
  •   Plan Premium Country USA  Device Google Pixel 2 Operating System Android 9 PIe   Previous behavior: -When listening to an album from the album view, I add a song I like to...
  • 292 Views
  • 0 replies
  • 3 likes
  • 292 Views
  • 0 replies
  • 3 likes

Difference between Free and Premium account

Hello. I started with free account today. I added some nice songs with heart icon and blocked some i dont like with minus icon. I thought it is a nice app and i buyed Premium. Then everything changed. Menu of Spotify looks much different and i cant f...

Screenshot_20190118_172451_com.spotify.music.jpg Screenshot_20190118_172312_com.spotify.music.jpg
  • Regular
  • Hello. I started with free account today. I added some nice songs with heart icon and blocked some i dont like with minus icon. I thought it is a nice app and i buyed Premium. Then everything changed...
  • Piotrek052
  • Regular
  • 2724 Views
  • 6 replies
  • 0 likes
  • 2724 Views
  • 6 replies
  • 0 likes

(BRASIL) Aplicativo nao conecta.

Ola, estou com problemas para conectar. O aplicativo simplesmente parou de funcionar, fiz todo o procedimento padrao de limpar o cache, reinstalar o aplicativo, ate mesmo mudar de senha. Ainda assim, nao conecta pelo Facebook, nem por e-mail (aparece...

  • Newbie
  •     Ola, estou com  problemas para conectar. O aplicativo simplesmente parou de funcionar, fiz todo o procedimento padrao de limpar o cache, reinstalar o aplicativo,  ate mesmo ...
  • 1594 Views
  • 0 replies
  • 1 likes
  • Nao conecta
  • 1594 Views
  • 0 replies
  • 1 likes

Samsung phone can't see my samsung smart tv. Wife's apple phone does without issue...

PlanPremiumCountry CanadaDeviceSamsung Galaxy 9 plus Android Oreo My Question or Issue Why cant I connect but my wife's iphone can?

  • Newbie
  • Plan Premium Country  Canada Device Samsung Galaxy 9 plus   Android Oreo   My Question or Issue  Why cant I connect but my wife's iphone can?
  • 313 Views
  • 0 replies
  • 0 likes
  • Connect
    galaxy 9
    Smart TV
  • 313 Views
  • 0 replies
  • 0 likes

Where's the "Import" option on Spotify settings [Android]

I've searched a lot but all questions out there are about anything but this/are too outdated. I got a Samsung J8 and when I open "My Library" -> Settings -> Import your songs, I can normally listen to them, add to my playlist, etcetera.However, my ot...

  • Newbie
  • I've searched a lot but all questions out there are about anything but this/are too outdated.   I got a Samsung J8 and when I open "My Library" ->  Settings -> Import your songs, I ...
  • 460 Views
  • 0 replies
  • 0 likes
  • Android
    local
    Mobile
  • 460 Views
  • 0 replies
  • 0 likes

"Direct Play Only for Premium" - But I already have it?

Hello! I have a premium account. It used to be possible to direct play a song or artist via Google Assistant and Android Auto, when connected to my Mazda. Now, Google replies with "Direct play is only availible to premium subscribers of Spotify." Not...

  • Visitor
  • Hello!  I have a premium account. It used to be possible to direct play a song or artist via Google Assistant and Android Auto, when connected to my Mazda. Now, Google replies with "Direct play...
  • 371 Views
  • 0 replies
  • 1 likes
  • 371 Views
  • 0 replies
  • 1 likes

How to keep the Spotify notification in the notification screen

PlanPremiumCountry France DeviceSamsung Galaxy S9 Operating SystemAndroid Pie My Question or IssueHow to keep the Spotify notification permanently in the notification screen. Because the homescreen widget requires this to work properly. Thanks

  • Visitor
  • Plan Premium Country  France  Device Samsung Galaxy S9  Operating System Android Pie   My Question or Issue How to keep the Spotify notification permanently in the notif...
  • 363 Views
  • 0 replies
  • 0 likes
  • 363 Views
  • 0 replies
  • 0 likes

Queueing issues, Spotify crashing (new update: version 8.4.89.515)

PlanPremiumCountry USADeviceMoto g6 PlayOperating SystemAndroid Oreo My Question or Issue Trying to add an album to the queue (no issues before this update). I can add an album or song to queue if it's among the most recent of the artist's albums, bu...

  • Newbie
  •   Plan Premium Country  USA Device Moto g6 Play Operating System Android Oreo   My Question or Issue  Trying to add an album to the queue (no issues before this up...
  • the7thdarkness
  • Newbie
  • 855 Views
  • 2 replies
  • 3 likes
  • 855 Views
  • 2 replies
  • 3 likes

Unable to block artist or song from Discover Weekly / Release Radar / Daily Mix

PlanPremiumCountryUSA DeviceGoogle Pixel 3Operating SystemAndroid P My Question or Issue In all auto-generated playlists, there are songs that come up that have a different player interface than the normal one. This interface has larger album artwork...

  • Music Fan
  • Plan Premium Country USA  Device Google Pixel 3 Operating System Android P   My Question or Issue  In all auto-generated playlists, there are songs that come up that have a d...
  • 363 Views
  • 0 replies
  • 3 likes
  • 363 Views
  • 0 replies
  • 3 likes

Re-downloading music

PlanPremiumCountry UKDeviceSony Xperia XZ1Operating SystemAndroid Pie My Question or IssueFor some reason Spotify re-downloaded all my downloaded songs this morning - no idea why - just wondering if this indicated a problem of some sort.

  • Newbie
  • Plan Premium Country  UK Device Sony Xperia XZ1 Operating System Android Pie   My Question or Issue For some reason Spotify re-downloaded all my downloaded songs this morning - no...
  • Brunelicia
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

spotify app on Mi A1 crashes when I add local songs

PlanPremiumCountryBrazil Devicexiaomi Mi A1Operating SystemAndroid 8.1.0 My Issue Recently I've added a local file (a song) from my phone to spotify, and suddenly spotify started crashing when starting it; in order to isolate the problem I've uninsta...

  • Newbie
  •   Plan Premium Country Brazil   Device xiaomi Mi A1 Operating System Android 8.1.0   My Issue  Recently I've added a local file (a song) from my phone to spotify, and ...
  • renatodrubi
  • Casual Listener
  • 443 Views
  • 2 replies
  • 1 likes
  • 443 Views
  • 2 replies
  • 1 likes