Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

App not showing premium features

App not showing premium features

 

My app crashed yesterday and I was not able to open Spotify at all so I reinstalled the app. Now when I log in, it only shows the features for the free app. I can't download anything.

When I go to my profile online, it shows as premium user.

I need to re-download everything ASAP.

Can someone help?!

Reply
1 Reply

Hey @KyaJae, welcome to the Community!

 

In this case, we suggest you follow all of the steps listed in this article. 

 

Let us know if that helps.

Suggested posts