App plays last song/podcast I was listening out of nowhere

[#1]

Since I bought a new phone, same brand (Motorola), been through some embarassing moments. Sometimes Spotify starts playing the last song/podcast I was listening to. It can be when my phone is inside my purse, it can be when I'm going into others apps. Even when the app is closed, I have to open it and stop whatever is playing. I searched a lot, but couldn't find any solution.

[Joan]

Hi there,

Thanks for reaching out. Could you please provide us the following:

• Is this on all devices or only on this phone?
• When did this start happening?
• Do any other devices appear in the Connect list when this happens?
• Does this happen on specific networks or in offline mode?
• If you could capture a video of the behaviour, that would be of massive help.

With this information, we’d be happy to investigate.

Keep us posted.