Autoplay not working

[blasrp]

Premium plan / Argentina / samsung s8 / android 7

Album ends and does not continue to radio.

Also liked better the thumbs up and down from before.

Thanks

[Jᴀᴄᴋ]

Hey @blasrp thanks for reaching out to the Spotify Community,

I would actually recommend doing a clean reinstall on your device. It might also be beneficial if you can restart your device, although it sounds simple, it can help from time to time.

Finally, if none of those work try clearing your cache and data by following these steps:



Step 1: Head to the Settings menu.
Step 2: Find Apps (or Applications, depending on your device) in the menu, then locate the app that you want to clear the cache or data for.
Step 3: Tap on Storage and the buttons for clearing the cache and app data will become available.

Here is a video to help with that.

https://www.youtube.com/watch?v=K-PeUOLLk0s



Let me know how it goes,

Jack 🙂

[Nataliebull1]

Hi there -

My auto play has stopped working and it’s a big part of why I like Spotify.

I have checked that I have auto play on.

I have turned my mobile phone off and on.

My phone is up to speed meaning newest data has been downloaded. 
What to do? 

Natalie 

[Ivan]

Hey there @Nataliebull1, 

Thanks for reaching out to the Community about this. 
 

Just to confirm, have you tried the clean reinstall recommended by @Jᴀᴄᴋ? We recommend this step as it'll remove the old drivers first and then install the new ones. It'll also get you the latest version of Spotify. These changes tend to solve issues like the one you're experiencing.

Give your device a quick restart as well before you open the newly installed app. 

It's also a good idea to log in to your Spotify account on another device just to check if you observe the same. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.
 

Hope this helps. Let us know how it goes.