Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 60280 Views
  • 68 replies
  • 26 likes
  • 60280 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28347 Views
  • 5 replies
  • 0 likes
  • 28347 Views
  • 5 replies
  • 0 likes

Bad sound (cracks and plops) on philips android tv, using Spotify app.

Hello, Cannot find a solution but it anoys me badlySince a few weeks the spotify app cracks, distorts and blips while playing music. Tried reinstalling app, no luck. No problem with other apps like radio or youtube or tv... only spotify. Someone... H...

  • Casual Listener
  • Hello,  Cannot find a solution but it anoys me badly Since a few weeks the spotify app cracks, distorts and blips while playing music.  Tried reinstalling app, no luck. No problem with o...
  • Dre16
  • Casual Listener
  • 510 Views
  • 1 replies
  • 0 likes
  • 510 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Stopped playing 1-3 songs while in Offline Mode (Premium Account)

I subscribe a week ago and I just found out that after playing 1-3 songs or 3-7mins (randomly) while in offline mode, it just suddenly stops. Spotify app is gone, it just like the app is closed automatically.I tried:1. clear cache/data, restart2. ful...

  • Casual Listener
  • I subscribe a week ago and I just found out that after playing 1-3 songs or 3-7mins (randomly) while in offline mode, it just suddenly stops. Spotify app is gone, it just like the app is closed autom...
  • anboo
  • Visitor
  • 1990 Views
  • 8 replies
  • 0 likes
  • 1990 Views
  • 8 replies
  • 0 likes

Solved!! Share the music

Every time I try to share my music, the app close!I already uninstall the app and restarted the phone and the problems wasn't solvedPlanPremiumCountry BrazilDeviceMoto Z2 PlayOperating SystemAndroid Oreo My Question or IssueEvery time I try to share ...

  • Casual Listener
  • Every time I try to share my music, the app close! I already uninstall the app and restarted the phone and the problems wasn't solved Plan Premium Country  Brazil Device Moto Z2 Play Ope...
  • dhanylllo
  • Visitor
  • 5958 Views
  • 12 replies
  • 4 likes
  • 5958 Views
  • 12 replies
  • 4 likes

Connections Notificatiom

PlanPremiumCountryJapanDeviceGalaxy S10Operating SystemAndroid 10 My Question or IssueRecently whenever I connect to Bluetooth Spotify shows this notification for "connections" but disappears as soon as I disconnect. Even if I end the app process it ...

  • Newbie
  • Plan Premium Country Japan Device Galaxy S10 Operating System Android 10   My Question or Issue Recently whenever I connect to Bluetooth Spotify shows this notification for "connection...
  • 610 Views
  • 0 replies
  • 0 likes
  • Android
    Bluetooth device management
    Connections
  • 610 Views
  • 0 replies
  • 0 likes

Airpods Low volume

I have airpods and an old android halo running android 7. I get this issue where i get EXTREMELY low volume on spotify. Just spotify too. I've seen posts like this, and changing absolute volume doest work. And ive looked everywhere for a media sync b...

  • Casual Listener
  • I have airpods and an old android halo running android 7. I get this issue where i get EXTREMELY low volume on spotify. Just spotify too. I've seen posts like this, and changing absolute volume doest...
  • dangalg
  • Casual Listener
  • 5764 Views
  • 5 replies
  • 0 likes
  • 5764 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Pause/play on lock not functioning

PlanPremiumCountryCANADADeviceSAMSUNG A70Operating SystemAndroid 9 My Question or IssueOnly the next/last song buttons work on the lock screen. Pause play animates but does not do anything. Have performed clean reinstall, turned off power optimizatio...

  • Casual Listener
  • Plan Premium Country CANADA Device SAMSUNG A70 Operating System Android 9   My Question or Issue Only the next/last song buttons work on the lock screen. Pause play animates but does n...
  • Burrcore
  • Casual Listener
  • 2134 Views
  • 4 replies
  • 2 likes
  • Lock Screen Issues
  • 2134 Views
  • 4 replies
  • 2 likes

Superuser Contribution Can not share insta story

PlanPremium/FamilyCountryTurkeyDeviceXiaomi mi 6Operating SystemAndroid 9, miui 11.0.3 global rom My Question or IssueHello i try to share insta story but there is only 'direct' option.Not stories.What should i do

  • Visitor
  •   Plan Premium/Family Country Turkey Device Xiaomi mi 6 Operating System Android 9, miui 11.0.3 global rom   My Question or Issue Hello i try to share insta story but there is on...
  • ReiniKopschar
  • Visitor
  • 797 Views
  • 2 replies
  • 1 likes
  • Instagram
    Story
    storysharing
  • 797 Views
  • 2 replies
  • 1 likes

Spotify starts after phone call im my bluetooth buds

spotify automatically starts after phone calls in my samsung buds+ or mine BT in the car. even though I had no music on before the calls. .. solution?PlanPremiumCountrySwedenDeviceGalaxy 9+ (samsung buds +) Piooner car stereoOperating SystemAndroid M...

  • Visitor
  • spotify automatically starts after phone calls in my samsung buds+ or mine BT in the car. even though I had no music on before the calls. .. solution? Plan Premium Country Sweden Device Galaxy ...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Superuser Contribution Lockscreen controls do not work

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy s8Operating SystemAndroid version 9 My Question or IssueThe controls for Spotify on my lock screen have ceased to work. I can't pause or change the selection. This is kinda dangerous for me while I'...

  • Music Fan
  •   Plan Premium Country United States Device Samsung Galaxy s8 Operating System Android version 9   My Question or Issue The controls for Spotify on my lock screen have ceased to...
  • Xenia
  • Moderator
  • 575 Views
  • 4 replies
  • 0 likes
  • 575 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't mark podcast as played or unplayed.

PlanPremiumCountryFinland DeviceHuawei P10 LiteOperating System My Question or IssueWhen i press the mark as played, or mark as unplayed button, nothing happens. It just stays the same, so when i have played a podcast, i can never unplay it.

  • Visitor
  • Plan Premium Country Finland   Device Huawei P10 Lite Operating System     My Question or Issue When i press the mark as played, or mark as unplayed button, nothing happen...
  • Ivan
  • Spotify Legend
  • 493 Views
  • 1 replies
  • 1 likes
  • 493 Views
  • 1 replies
  • 1 likes

Superuser Contribution Downloads happens again and again and Login Issues

PlanPremiumCountryINDIADeviceSAMSUNG GALAXY A8 starOperating System Android Pie My Question or IssueI was traveling on an airplane and it so happened that as soon as I lost connectivity, I wasn't able to open the app and it asked me to log in.And it ...

Screenshot 2020-03-17 at 5.19.05 PM.png
  • Casual Listener
  • Plan Premium Country INDIA Device SAMSUNG GALAXY A8 star Operating System  Android Pie   My Question or Issue I was traveling on an airplane and it so happened that as soon ...
  • harry_spot
  • Casual Listener
  • 583 Views
  • 3 replies
  • 0 likes
  • downloads
    Login
  • 583 Views
  • 3 replies
  • 0 likes

Superuser Contribution I cant share playlists i made on instagram! I can share individual songs/others playlists.

PlanPremium CountryUnited States DeviceAndroid/ j7 starOperating SystemAndroid My Question or IssueI cant share playlists i made but have no problem sharing individual songs or other peoples playlists. Whenever i try, spotify tells me i cant share at...

  • Newbie
  • Plan Premium  Country United States  Device Android/ j7 star Operating System Android   My Question or Issue I cant share playlists i made but have no problem sharing individ...
  • Ivan
  • Spotify Legend
  • 466 Views
  • 1 replies
  • 0 likes
  • sharing
  • 466 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sharing my song

My device says that my song is there, On spotify you can see that the song is on the site but it doesn't let the user play the song when the link is shared. You automatically have to shuffle to different songs. Why is that? I'm trying to get my song ...

  • Visitor
  • My device says that my song is there, On spotify you can see that the song is on the site but it doesn't let the user play the song when the link is shared. You automatically have to shuffle to diffe...
  • Mario
  • Spotify Legend
  • 574 Views
  • 1 replies
  • 0 likes
  • 574 Views
  • 1 replies
  • 0 likes

Spotify app used to freeze and shutter the screen possibly lead to purple vertical lines

PlanFreeCountryIndiaDeviceSony KDL-50W800COperating SystemAndroid TV My Question or IssueHave been using Spotify for Android TV for sometime now and have noticed that the app occasionally shutters my TV's screen and freezes after a couple of songs, I...

  • Visitor
  • Plan Free Country India Device Sony KDL-50W800C Operating System Android TV   My Question or Issue Have been using Spotify for Android TV for sometime now and have noticed that the app...
  • 408 Views
  • 0 replies
  • 0 likes
  • 408 Views
  • 0 replies
  • 0 likes

Superuser Contribution Black screen since upgrade

PlanFree/PremiumCountryCanadaDeviceLenovoOperating SystemAndroid 7My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country Canada Device Lenovo Operating System Android 7 My Question or Issue  
  • aozgovde
  • Casual Listener
  • 835 Views
  • 2 replies
  • 0 likes
  • 835 Views
  • 2 replies
  • 0 likes

Superuser Contribution No se escucha después de cortar una llamada

Hola. Tengo un Xiaomi MiA3 con android 10. Cuando estoy escuchando y recibo una llamada o veo algo en instagram que cambia el sonido... Spotify se corta y no se escucha más... Pero se sigue reproduciendo... Es un bug en android 10? Porque con Google ...

  • Casual Listener
  •   Hola. Tengo un Xiaomi MiA3 con android 10. Cuando estoy escuchando y recibo una llamada o veo algo en instagram que cambia el sonido... Spotify se corta y no se escucha más... Pero se sigue r...
  • Ivan
  • Spotify Legend
  • 1669 Views
  • 1 replies
  • 0 likes
  • 1669 Views
  • 1 replies
  • 0 likes

Superuser Contribution No controls on lock screen/DND/Android Pie

Hi All, I would like to be able to see Spotify controls on my lock screen when Do Not Disturb mode is on. My DND settings are to hide all notifications, only allow media and alarms. Even after going into notification settings for Spotify and setting ...

  • Casual Listener
  • Hi All,   I would like to be able to see Spotify controls on my lock screen when Do Not Disturb mode is on. My DND settings are to hide all notifications, only allow media and alarms. Even aft...
  • pwalk
  • Casual Listener
  • 966 Views
  • 2 replies
  • 0 likes
  • 966 Views
  • 2 replies
  • 0 likes

Pauses at 1 second for each song

PlanPremium Country USADeviceMoto Z2 forceOperating SystemAndroid version 8.0.0 My Question or IssueWhenever I skip a song it plays to one second but then freezes/pauses but then keep playing the rest of the song with no problem but if i let a song f...

  • Regular
  • Plan Premium  Country  USA Device Moto Z2 force Operating System Android version 8.0.0   My Question or Issue Whenever I skip a song it plays to one second but then free...
  • Fab12321
  • Regular
  • 1236 Views
  • 4 replies
  • 0 likes
  • 1236 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Huawei p20 - Problem downloading songs from Spotify

I have Spotify premium and a Huawei p20. The problem is to download songs from Spotify so I can play them when I am offline. I have turned on the button "Download using cellular", but still Spotify shows only a black circle with a green arrow in fron...

  • Visitor
  • I have Spotify premium and a Huawei p20. The problem is to download songs from Spotify so I can play them when I am offline. I have turned on the button "Download using cellular", but still Spotify s...
  • Ivan
  • Spotify Legend
  • 1482 Views
  • 1 replies
  • 0 likes
  • Huawei P20 - Problems downloading songs from Spotify
  • 1482 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove a downloaded Spotify playlist from a Samsung Gear S3

Plan == Premium FamilyCountry == US DeviceSamsung Galaxy S3 frontier My Question or IssueI have downloaded a playlist from Spotify to my Gear S3, but will want to remove it to free up space. How do you do this? I can't see, from the interface, a prom...

  • Visitor
  • Plan == Premium Family Country == US   Device Samsung Galaxy S3 frontier    My Question or Issue I have downloaded a playlist from Spotify to my Gear S3, but will want to r...
  • Ivan
  • Spotify Legend
  • 2301 Views
  • 1 replies
  • 0 likes
  • Gear
    S3
    Samsung
  • 2301 Views
  • 1 replies
  • 0 likes