Been premium for a year and it kicked me back to free 30 day trial

[Annoyed270]

Have tried all the advice on support and it doesn't help. I've been premium for a long time and am pissed. Nothing changed with my device or bank account. Use Samsung galaxy s4. No marshmallow update.

[osornios · Accepted solution]

Hey @Annoyed270,

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

[Annoyed270]

Perfect!!! Thank you so much!!