Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47445 Views
  • 66 replies
  • 25 likes
  • 47445 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880177 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880177 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26886 Views
  • 4 replies
  • 0 likes
  • 26886 Views
  • 4 replies
  • 0 likes

No me carga mi musica

Todo me va bien pero cuando entro a mi musica y seleccionó toda la música se queda cargando y no pasa de hay me salgo y vuelvo a entrar, carga una vez y a la siguiente no carga, aveces ni si quiera reiniciando carga, ayúdenme por favor

  • Newbie
  • Todo me va bien pero cuando entro a mi musica y seleccionó toda la música se queda cargando y no pasa de hay me salgo y vuelvo a entrar, carga una vez y a la siguiente no carga, aveces ni si quiera r...
  • 618 Views
  • 0 replies
  • 1 likes
  • 618 Views
  • 0 replies
  • 1 likes

All my downloaded music has been deleted on android

I had 12gb of music downloaded onto my phone. All this music has been deleted from save on the app. I am in Malawi for 10 weeks and my only access to internet is over mobile data. The app has been connected to the internet regularly over this data. T...

  • Newbie
  • I had 12gb of music downloaded onto my phone. All this music has been deleted from save on the app. I am in Malawi for 10 weeks and my only access to internet is over mobile data. The app has been co...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

cant find my downloads

Hi, im argentinian sorry for my english, my problem is: i have a lot of albums on my sd card, all that was downloaded from spotify, i´ve listened many time but today i cant find the music. The storage show the space how music occupe but in the app do...

  • Casual Listener
  • Hi, im argentinian sorry for my english, my problem is: i have a lot of albums on my sd card, all that was downloaded from spotify, i´ve listened many time but today i cant find the music. The storag...
  • osornios
  • Spotify Star
  • 866 Views
  • 2 replies
  • 0 likes
  • 866 Views
  • 2 replies
  • 0 likes

This song is not available

Why has spotify recently started saying 'this song is not available' when I have spotify premium and my Internet seems to be working fine?

  • Casual Listener
  • Why has spotify recently started saying 'this song is not available' when I have spotify premium and my Internet seems to be working fine?
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

This song is not available

Why does it occasionally come up with 'this song is not available' when my Internet seems to be working fine and I pay for spotify premium?

  • Casual Listener
  • Why does it occasionally come up with 'this song is not available' when my Internet seems to be working fine and I pay for spotify premium?
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

My Chemical Romance -The Sharpest Lives Problem

Hey I just bought premium and I wanted to listen to The Sharpest Lives by MCR and it's not the album version of the song despite being listed under The Black Parade. It seems to be a demo recording or some form of live version, any ideas on what's go...

  • Newbie
  • Hey I just bought premium and I wanted to listen to The Sharpest Lives by MCR and it's not the album version of the song despite being listed under The Black Parade. It seems to be a demo recording o...
  • 360 Views
  • 0 replies
  • 0 likes
  • 360 Views
  • 0 replies
  • 0 likes

Solved!! All Albums sorts alphabetically by artist instead of album

Running Android 6.0.1, Spotify version shows 5.8.0.1029 armV7. When I go to Your Library > Albums, the albums are not sorting alphabetically based on Album title, they are sorting based on the artist name: Apologies if this is already being discussed...

Screenshot_20160722-163431.png
  • Casual Listener
  • Running Android 6.0.1, Spotify version shows 5.8.0.1029 armV7.   When I go to Your Library > Albums, the albums are not sorting alphabetically based on Album title, they are sorting based o...
  • stretchypants
  • Casual Listener
  • 487 Views
  • 1 replies
  • 0 likes
  • alphabetical sorting
  • 487 Views
  • 1 replies
  • 0 likes

" This track is unavailable "

Hi!First I'm french so if I do some mistakes I'm sorry! I had a Galaxy S6 Edge and I bought a Galaxy S7 Edge and on these two devices I have the same problem! When I want to listen to any song an error appears : " Ce titre n'est pas disponible " ( " ...

  • Casual Listener
  • Hi! First I'm french so if I do some mistakes I'm sorry! I had a Galaxy S6 Edge and I bought a Galaxy S7 Edge and on these two devices I have the same problem! When I want to listen to any song an e...
  • osornios
  • Spotify Star
  • 466 Views
  • 5 replies
  • 0 likes
  • 466 Views
  • 5 replies
  • 0 likes

Streaming playback keeps stopping when using other apps

I have a Sony Xperia Z5 and Spotify premium.I use it with my Bose SoundLink colour.The app has started to randomly stop playback when using other apps. As soon as you go back into Spotify, playback resumes.Sometimes it's okay for half an hour. Other ...

  • Newbie
  • I have a Sony Xperia Z5 and Spotify premium. I use it with my Bose SoundLink colour. The app has started to randomly stop playback when using other apps. As soon as you go back into Spotify, pl...
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

Activity Feed Doesn't Work

I've been using Spotify on Android for several months and the Activity Feed has never, ever worked, not even once. I am certainly following people, and I can see the feed on Desktop (even though it itself only sporadically works, and ceases functioni...

  • Casual Listener
  • I've been using Spotify on Android for several months and the Activity Feed has never, ever worked, not even once. I am certainly following people, and I can see the feed on Desktop (even though it i...
  • BustedJynx
  • Regular
  • 482 Views
  • 5 replies
  • 0 likes
  • 482 Views
  • 5 replies
  • 0 likes

My device wouldn't play offline

HiMy phone device wouldn't play offline, and I have deleted all devices that I had. I have had this problem now for my first month of member as premium.

  • Casual Listener
  • Hi My phone device wouldn't play offline, and I have deleted all devices that I had. I have had this problem now for my first month of member as premium.
  • Yngvis3
  • Casual Listener
  • 188 Views
  • 2 replies
  • 0 likes
  • 188 Views
  • 2 replies
  • 0 likes

The ofline content is deleted every two mothn or so.

Hello, Its very anoying that I need to download all the songs over and over every two month, more or less, and I am not deleting any file when that happen. It had happened with three of my android devices and it is more frecuent with my Xperia. I had...

  • Casual Listener
  • Hello,   Its very anoying that I need to download all the songs over and over every two month, more or less, and I am not deleting any file when that happen. It had happened with three of my a...
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

3 devices problem

Spotify keeps telling me that I have reached the maximum number of devices (3) and consequently deletes all of my downloaded songs, I don't have it on any other devices - help???

  • Casual Listener
  • Spotify keeps telling me that I have reached the maximum number of devices (3) and consequently deletes all of my downloaded songs, I don't have it on any other devices - help???
  • Joe
  • Community Legend
  • 501 Views
  • 7 replies
  • 0 likes
  • 501 Views
  • 7 replies
  • 0 likes

Will i be charged after the 7 day trial?

I clicked on the 7 day trial by accident and I can't cancel it. Now I'm wondering will I start be charged after that? I didn't put any credit card information in.

  • Newbie
  • I clicked on the 7 day trial by accident and I can't cancel it. Now I'm wondering will I start be charged after that? I didn't put any credit card information in.
  • Joe
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

spotify on galaxy 6

I uninstalled spotify from my galaxy 6, I reinstalled it via google play but can't locate it on my phone, when I go to install it again via google play, it shows it as being installed but I can't find it on my phone.

  • Newbie
  • I uninstalled spotify from my galaxy 6, I reinstalled it via google play but can't locate it on my phone, when I go to install it again via google play, it shows it as being installed but I can't fin...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Solved!! Spotify don't want to save music on SD-Card 'your data couldn't be transfered'

I have bought a new SD-Card just for Spotify and if i click on 'save on SD-Card' in the options, Spotify says 'your data could not be transfered' EVERY TIME. Im so disappointed right now. derferdinator

  • Casual Listener
  • I have bought a new SD-Card just for Spotify and if i click on 'save on SD-Card' in the options, Spotify says 'your data could not be transfered' EVERY TIME. Im so  disappointed right now. &nbs...
  • derferdinator
  • Casual Listener
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Music stops playing

After two or three songs the music stops playing. I have downloaded the latest version and deleted my cache as well as uninstalling and reinstalling.... nothing has worked. I have a galaxy s7 phone but the problem does not seem to occur on my iPad......

  • Casual Listener
  • After two or three songs the music stops playing. I have downloaded the latest version and deleted my cache as well as uninstalling and reinstalling.... nothing has worked. I have a galaxy s7 phone b...
  • LottieMillie
  • Casual Listener
  • 196 Views
  • 2 replies
  • 0 likes
  • 196 Views
  • 2 replies
  • 0 likes

My spotify for samsung s6 stop playing behind other applications

When playing with spotify and the application suddenly stops playing? How to fix this?

  • Regular
  • When playing with spotify and the application suddenly stops playing? How to fix this?
  • Joe
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

[BUG] Spotify has Alzheimers

Hello, My Spotify keeps on forgetting the last song it played. No matter if I just wait some hours or if I restart my phone. I'm using Spotify mostly offline on my mobile, since I don't have the best dataplan in Germany. As soon as I switch back to o...

  • Casual Listener
  • Hello,   My Spotify keeps on forgetting the last song it played. No matter if I just wait some hours or if I restart my phone. I'm using Spotify mostly offline on my mobile, since I don't have...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes