Blank home screen when opening the app

[shriram1510]

Plan Free

Free/Premium

Country India

Device One plus 6

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System Android

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue - When I launch the app, it shows a blank home screen. I'm able to use other sections of the app and play songs, however the home screen is blank. 

I have tried stuff like clean reinstall, log out and then log in etc.

Can anyone please help?

[Katerina]

Hey there @shriram1510,

Thanks for posting about this here in the Community!

Our tech teams are aware and looking into this at the moment.

If you've already tried some troubleshooting steps but the issue persists for you, make sure to head over to this thread here and add your +VOTE and requested info in a comment.

We'd also suggest keeping an eye out for any updates we have to pass on regarding this issue in that same thread.

Hope this helps clarify things! If you have any questions, don't hesitate to give us a shout.

Have a lovely day 🙂

[Robert56]

I have this problem today. Spent all day reinstalling, rebooting, updating. Nothing fixes it. Please sort this!

[Kirmak]

Me too!!  Happened overnight. No iOs update. None of the suggestions in various threads works. Please...

[Petya]

Hey there @Robert56 and @Kirmak,

Thanks for reaching out!

Let's try the following:

• Go to your device's Settings and clear the data there: Settings>Apps>Spotify>Storage>Clear data. 
• Restart device then.
• Log in and out to shake things up a bit.

Let us know if that helped. If not, share with us your Spotify version. 

Thanks!

[Kirmak]

Thanks for responding, although if I were still experiencing this problem I would have certainly cancelled my account by now! The problem must have been resolved on your end; the home screen reappeared a day or two after I posted this. Thanks anyway! Now... what about the “podcasts can no longer be put in a queue” issue I posted many months ago?

[Petya]

Hey there @Kirmak,

Thanks for getting back to us and letting us know you're no longer seeing a blank Home screen. We're also happy to hear you're staying with us 🙂 

As to the podcast queuing, we can advise you to go to this Idea and add your vote. Click on +VOTE to do that. You can also subscribe if you want to get relevant updates about this.

Have a nice day!

[greenzebo]

SAME PROBLEM BUT CAN'T MAKE NEW LISTS OR EVEN SEE LISTS TO PLAY. CAN HIT PLAY LIST BUT NO CHOICES.  SCREEN BLANK EXCEPT FOR 3 DOTS IN UPPER LEFT CORNER.

[greenzebo]

THAT WAS 2019 THIS IS 2021

[Mario]

Hey there @greenzebo,

Thanks for reaching out to us here in the Community!

Can you let us know what troubleshooting steps you've done so far so we can avoid repeating them? I'd be also helpful if you send us the following:

1. Make, model of your device
2. Version of your operating system
3. Version of the Spotify-app

Keep us posted.

Take care!