Can download songs to storage device but not SD card

[Chanpakong]

HI All,

I cannot download songs to SD card even if the download finished icon shows up under all songs. I suspect it has something to do with the folder in my SD card. But when I remove downloads and change storage location to device storage it seems to work. Has anyone experienced the same issue? What is the fix for downloading to SD card?

Here are some details on my device:

Phone: s7 Edge

Spotify version 5.3.0995

SD card: Sandisk ultra micro SD card. 52 GB space left.

Playlist: 520 songs

I have performed data and cached deletion + a re-installtion but does not work.

Thank you!

[Daniel]

Are either of these posts applicable?

https://community.spotify.com/t5/Help-Android/PSA-Samsung-users-please-read/td-p/1334731

https://community.spotify.com/t5/Help-Android/Android-Update-6-x-Marshmallow-amp-Adoptable-Storage/t...

[Chanpakong]

Dear Daniel,

I don't think they are applicable because:

1) I can download to device storage in background mode

2) My SD card is displayed as portable storage

Thank you very much.

[Daniel]

Please read the guide linked below for details on the most common issues and how to fix them. Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved - This includes checking redundant folders, removing offline devices and a REBOOT!

[COMPLETE GUIDE] How to fix most Android issues