Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can no longer play on Sonos using Spotify Andoid app

Solved!

Can no longer play on Sonos using Spotify Andoid app

Plan

Premium

Country

U.S.

Device

Samsung J7 2018

Operating System

Android Oreo

 

My Question or Issue

I'm able to play Spotify using the Sonos app, but I can no longer connect to Sonos using Spotify Android app. Reinstalling Spotify did not help. Starting song through Sonos app, then opening Spotify app also didn't help.

Reply

Accepted Solutions
Marked as solution

Not sure whether I solved this myself or in collaboration with Spotify tech support. Support asked me to (1) reset offline devices, (2) do a clean app reinstall, (3) soft reset my device, and (4) log out and back into Spotify. These steps didn't help. But then I unplug my Sonos speakers, rebooted my wi-fi, replugged my speakers, then went through each of supports steps. After doing ALL of that, I was finally able to connect to Sonos from my Spotify Android app.

View solution in original post

1 Reply
Marked as solution

Not sure whether I solved this myself or in collaboration with Spotify tech support. Support asked me to (1) reset offline devices, (2) do a clean app reinstall, (3) soft reset my device, and (4) log out and back into Spotify. These steps didn't help. But then I unplug my Sonos speakers, rebooted my wi-fi, replugged my speakers, then went through each of supports steps. After doing ALL of that, I was finally able to connect to Sonos from my Spotify Android app.

Suggested posts