Can't change premium plan on Android

[maidofaspects]

I received a notification from Spotify that I could upgrade from Premium Individual to Duo for 2 months at no additional cost. But when I try to go in to change my Premium plan, I get stuck in a loop where it tries to load the information in a web page within the app, which tells me I need to make changes to my plan in the app itself, because my subscription is managed through Google Play.

Plan

Premium Individual

Country

USA

Device

Samsung Galaxy S24 Plus

Operating System

Android version 14

My Question or Issue

I received a notification from Spotify offering me an upgrade from Premium Individual to Duo for 2 months at no additional cost. But when I try to go in to change my Premium plan, I get stuck in a loop where it tries to load the information in a web page within the app, which tells me I need to make changes to my plan in the app itself, because my subscription is managed through Google Play. And all I can do in the Google Play Store is to cancel my subscription, because it also tells me I need to make changes in the app. 

[Joan]

Hi there @maidofaspects,

Thanks for reaching out. We'll gladly help you enjoy the Premium offer.

Seems most likely there's some sort of connection issue with the webpage. Consider trying the following:

• Try using different wi-fi networks, as well as mobile data
• If you use a VPN on your phone, disable it as this can interfere with communication.
• Consider performing a clean reinstall of the app.

Hope this helps.