Can't connect to car head unit through bluetooth

[adammacphisto]

Plan

Premium

Country

Indonesia

Device

Samsung Galaxy J7 Pro and JVC KW M540 BT

Operating System

Android 8.1.0

My Question or Issue

Sincw today, i can't connect spotify at my phone to the JVC head unit spotify app

 It keeps mentioning disconnected thus i cant do anything at the head unit. I can only control the songs played through the phone and nothing on the head unit. Does anyone have a clue how to solve it?

[Mantisentil]

Hey @adammacphisto welcome to the Spotify Community 🙂

Can you please do a clean reinstall and then try the steps described here. Please give an update if this works or not.

Have a nice day ^^

[adammacphisto]

Hi Mantisentil,

Thanks man. I've tried both steps as advised, but somehow same problem still resist. I can only control it through phone 😞

[adammacphisto]

Anyone can help?

[wisharim]

Yes, so do I.. I cannot control spotify using my JVC KW M540BT

[Vasil]

Hey @wisharim,

Thank you for posting in the Community!
Have you tried the steps for a complete reinstall, posted by @Mantisentil :?
If not - please do and then let us know if the issue persists afterwards 🙂
Many thanks!

[wisharim]

yes, I have did it many times but it still cannot work at all

[Dian]

Hey @wisharim,

Thanks for the reply.

Just to confirm, are you using Bluetooth to connect to the car radio or Spotify Connect? If it's the latter, we have to tell you that this feature is no longer supported on certain car head units as described in this thread.

With Bluetooth it should work fine. Is this the case on your end?

Keep us posted,

Cheers!

[wisharim]

Thank you for your answer which have answered my question

[OscarDC]

Hey @wisharim,

Thank you for keeping in contact.

It's always a pleasure to help. We're glad to know that your question was answered and thank you again for the time you took reporting this issue.

In case you have any additional questions, remember that we're just a post away.

Cheers!