Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can't listen to music

Can't listen to music

I'm having an issue where I can't listen to anything. I've got a free account and I hit shuffle play on any playlist (be it a Spotify one or user made) and then a "this is a premium feature" pops up. When did playing music become premium? I've deleted the cache and the app and done a complete reinstall nothing still won't let me play anything. A problem I think could be attributed to this is me being asked to switch countries since I'm not longer in the US.

Reply
2 Replies

Hello @Stormiest

Spotify Free only allows you to listen up to 14 days if you abroad. There is more info here. In order to keep listening you need to change your country:

 

Change_Country_Free_tw.png

 

I've done that already but still the same problem

Suggested posts