Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50884 Views
  • 66 replies
  • 25 likes
  • 50884 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881518 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881518 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27283 Views
  • 4 replies
  • 0 likes
  • 27283 Views
  • 4 replies
  • 0 likes

Solved!! No Option To Add Downloaded Songs To SD Card

Hi, I was wondering if anyone could help On my laptop it gives me the option to change the storage of downloaded songs, I want to do the same but on my phone (Samsung) but theres no storage option at all. My SD card is brand new and empty and I dont ...

  • Casual Listener
  • Hi, I was wondering if anyone could help    On my laptop it gives me the option to change the storage of downloaded songs, I want to do the same but on my phone (Samsung) but theres no st...
  • cristianv95
  • Casual Listener
  • 747 Views
  • 4 replies
  • 1 likes
  • 747 Views
  • 4 replies
  • 1 likes

Imported local files cannot be deleted

Hi Everyone, I recently imported some local files into my spotify app on my Samsung Galaxy S6. They showed up under "My Songs" and worked fine, though some of them did not have a proper name. So I decided to delete them and fix the Meta-Data. After d...

  • Casual Listener
  • Hi Everyone,   I recently imported some local files into my spotify app on my Samsung Galaxy S6. They showed up under "My Songs" and worked fine, though some of them did not have a proper name...
  • bober
  • Casual Listener
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Solved!! Spotify taking too long to load on Samsung Galaxy S5

When I open the Spotify app on my Samsung Galaxy S5 it is taking forever to load the app before any information shows. The last song that was played is still shown at the bottom and this can be played but to get any other options it takes so long som...

  • Newbie
  • When I open the Spotify app on my Samsung Galaxy S5  it is taking forever to load the app before any information shows. The last song that was played is still shown at the bottom and this can be...
  • terrygee
  • Casual Listener
  • 1041 Views
  • 2 replies
  • 0 likes
  • 1041 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot connect to Spotify

I'm having the same problem this morning - Full message -You are currently set to offlinePlease go online to connect to Spotify.I hit connect which either takes me back to the same message or I get a blank screen.How do I resolve this??I'm logged in ...

  • Casual Listener
  • I'm having the same problem this morning - Full message - You are currently set to offline Please go online to connect to Spotify. I hit connect which either takes me back to the same message or I...
  • Bellyer
  • Casual Listener
  • 1056 Views
  • 2 replies
  • 0 likes
  • 1056 Views
  • 2 replies
  • 0 likes

Wont play any song by maroon 5

My spotify won't play any song by maroon 5 anymore, just last week it worked fine. I have seen where others are having a problem playing songs by Kendrick Lamar. What's going on spotify?

  • Casual Listener
  • My spotify won't play any song by maroon 5 anymore, just last week it worked fine. I have seen where others are having a problem playing songs by Kendrick Lamar. What's going on spotify?
  • Michele_T
  • Regular
  • 2693 Views
  • 18 replies
  • 1 likes
  • 2693 Views
  • 18 replies
  • 1 likes

Can't log out of my account

Help, I can't log out of my account! When I try, an advertisement blocks my access to the library (and also my access to the home and search features, so I cant really do anything other than listen to the music from my current playlist). When I click...

  • Newbie
  • Help, I can't log out of my account! When I try, an advertisement blocks my access to the library (and also my access to the home and search features, so I cant really do anything other than listen t...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Why are tracks not available when they were previously?

Hey guys, I have been listening to "The family Jewels" album by Marina and the diamonds and I have noticed that the songs that were available previously (Obsessions, Hollywood and Rootless) are now not available, why is that? Thanks

  • Newbie
  • Hey guys,  I have been listening to "The family Jewels" album by Marina and the diamonds and I have noticed that the songs that were available previously (Obsessions, Hollywood and Rootless) ar...
  • jsannn
  • Community Legend
  • 1753 Views
  • 1 replies
  • 0 likes
  • 1753 Views
  • 1 replies
  • 0 likes

Ford SYNC suddenly not working

Hello, I have used ford sync with spotify on my samsung galaxy s7 (android) for a while now in my 2014 ford fiesta and there have been no major issues. My phone still connects via bluetooth to the car and i can make phone calls but when going into me...

  • Regular
  • Hello, I have used ford sync with spotify on my samsung galaxy s7 (android) for a while now in my 2014 ford fiesta and there have been no major issues. My phone still connects via bluetooth to the ca...
  • 988 Views
  • 0 replies
  • 0 likes
  • bluetooth
    Ford SYNC
  • 988 Views
  • 0 replies
  • 0 likes

Okay Google play spotify always playing the same song.

When using Google Assistant("OK Google Play Spotify"), spotify will always play the same artistst, same song, at the same exact time. Always lorde, always guts and glory, and always at around 3 minutes.

  • Newbie
  • When using Google Assistant("OK Google Play Spotify"), spotify will always play the same artistst, same song, at the same exact time. Always lorde, always guts and glory, and always at around 3 minut...
  • 512 Views
  • 0 replies
  • 1 likes
  • 512 Views
  • 0 replies
  • 1 likes

Is it possible to move downloaded music from phone to spotify

Is it possible to move downloaded music from phone to spotify I want this because i want to play music on my pc as well

  • Newbie
  • Is it possible to move downloaded music from phone to spotify   I want this because i want to play music on my pc as well
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

songs don't stay downloaded when phnoe turns off

I have an HTC Desire Eye and premium membershipAnytime I turn my phone off or the battery runs out I have to re-download the songsThis is very annoying

  • Music Fan
  • I have an HTC Desire Eye and premium membership Anytime I turn my phone off or the battery runs out I have to re-download the songs This is very annoying
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes

Solved!! Can't play any song by Kendrick Lamar!

It's basically what the topic says. Whenever i want to play any his songs the music bar at the bottom just closes. Also can't queue the song "not available" but i can add them to playlists. It's NOT an unavailable song, i have those disabled in the s...

  • Casual Listener
  • It's basically what the topic says. Whenever i want to play any his songs the music bar at the bottom just closes. Also can't queue the song "not available" but i can add them to playlists. It's NOT ...
  • NessaCastillo
  • Newbie
  • 5884 Views
  • 18 replies
  • 9 likes
  • 5884 Views
  • 18 replies
  • 9 likes

Spotify completely locked out on my Android

Hello, I am a free user of Spotify. Everything worked fine until a while ago when I noticed that Spotify on my Android is completely locked out...wants me to upgrade to premium no matter what I try to do, even listening to anything.... Again, everyth...

  • Visitor
  • Hello, I am a free user of Spotify.  Everything worked fine until a while ago when I noticed that Spotify on my Android is completely locked out...wants me to upgrade to premium no matter what I...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Songs wont stay downloaded

So for some reason this has been happening on my last 2 devices. I'll explain it shortly: Living life, listening to spotify all day long when, say, my phones dies, rans out of battery or closes. Then I'll open it up again, go in my spotify to realise...

  • Newbie
  • So for some reason this has been happening on my last 2 devices.   I'll explain it shortly:   Living life, listening to spotify all day long when, say, my phones dies, rans out of batte...
  • 343 Views
  • 0 replies
  • 0 likes
  • 343 Views
  • 0 replies
  • 0 likes

Solved!! Issues with Galaxy s7

Hello,I recently purchased a galaxy s7 and am having a few issues using spotify. The first issue I'm having is that the track I am listening to will not play when the app is minimized. Also, Spotify will not go to the next track in my playlist, I hav...

  • Casual Listener
  • Hello, I recently purchased a galaxy s7 and am having a few issues using spotify.  The first issue I'm having is that the track I am listening to will not play when the app is minimized.  ...
  • Joe
  • Community Legend
  • 8181 Views
  • 5 replies
  • 0 likes
  • 8181 Views
  • 5 replies
  • 0 likes

Distorsión en canciones a cualquier volumen.

Hola Chicos. Tengo problemas con el audio de las canciones que escucho. Desde la última actualización 8.4.18.743 armV7, cada vez que reproduzco una canción luego de unos segundos a cualquier nivel de sonido empieza a escucharse ruidos como crujidos y...

  • Casual Listener
  • Hola Chicos. Tengo problemas con el audio de las canciones que escucho. Desde la última actualización 8.4.18.743 armV7, cada vez que reproduzco una canción luego de unos segundos a cualquier niv...
  • elmayortom
  • Newbie
  • 3146 Views
  • 2 replies
  • 4 likes
  • 3146 Views
  • 2 replies
  • 4 likes

Can't play certain artist

Recently spotify on my phone stopped playing songs from certain artists. I have tried reinstalling spotify which did nothing, I tried removing them from downloads and downloading them again which didn't help either.Artist include: Ed Sheeran, Armin v...

  • Newbie
  • Recently spotify on my phone stopped playing songs from certain artists. I have tried reinstalling spotify which did nothing, I tried removing them from downloads and downloading them again which did...
  • UKVampire
  • Casual Listener
  • 2996 Views
  • 28 replies
  • 14 likes
  • 2996 Views
  • 28 replies
  • 14 likes

Problema com app Beta Off-line

Não funciona e paguei pelo app de vocês, onde consigo baixá-lo, pois na loja wearable não está disponível.

  • Newbie
  • Não funciona e paguei pelo app de vocês, onde consigo baixá-lo, pois na loja wearable não está disponível.
  • 377 Views
  • 0 replies
  • 0 likes
  • 377 Views
  • 0 replies
  • 0 likes

Spotify Android App skipping tracks

I've noticed in the past week or so that when I listen to songs on Spotify there are times where it just randomly skips a track. It will just complety skip it. Most of the time it's the last track on the album, it just goes right back to the beginnin...

  • Casual Listener
  • I've noticed in the past week or so that when I listen to songs on Spotify there are times where it just randomly skips a track.  It will just complety skip it.  Most of the time it's the l...
  • GrayAz
  • Newbie
  • 3760 Views
  • 8 replies
  • 0 likes
  • 3760 Views
  • 8 replies
  • 0 likes

Music pauses at irregular times

Happens without actually pausing. This happens when using the aux cord. Some songs play all the way through then others could be only 2/seconds, or 40/seconds..

  • Newbie
  • Happens without actually pausing. This happens when using the aux cord. Some songs play all the way through then others could be only 2/seconds, or 40/seconds..
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes